Support Manager

Kingsley Healthcare Group; Ipswich; On-site; GBP 60,000; Full time

Job summary

A leading care home group in Ipswich is seeking a dedicated Support Manager to oversee operations, ensuring regulatory compliance and financial oversight. This role includes providing leadership to staff, promoting a positive work culture, and maintaining high standards of care for residents. If you are passionate about making a difference and possess strong management skills, join a respected organization committed to quality care.

Benefits

Comprehensive induction and training programme.

Career development and progression opportunities.

Employee Assistance Programme.

Blue Light Card Scheme.

Full DBS disclosure paid.

Excellent performance related bonus.

Monthly Car Allowance.

25 days annual leave plus bank holidays.

Qualifications

• NMC-registered nurse preferred but not essential.
• Proven experience in managing a care home or similar healthcare setting.
• Knowledge of financial management and regulatory requirements.

Responsibilities

• Provide effective leadership and recruit key roles.
• Monitor financial performance and manage budgets.
• Ensure compliance and manage risks.

Skills

Leadership

Communication

Interpersonal Skills

Compliance Knowledge

Job description

About The Company

At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.

For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

About The Role

We are looking for a dedicated and experienced Support Manager to oversee or assist in the day-to-day running of our care homes. This role involves ensuring compliance with regulatory standards, maintaining financial oversight with a strong focus on occupancy, and providing leadership, support, and mentorship to staff to ensure the delivery of exceptional, person-centred care to our residents.

Reports to: Co-Chief Operating Officer

Key duties and responsibilities

• Provide effective leadership, recruit for key roles, and ensure staff are trained. Foster a positive, inclusive work culture aligned with Kingsley’s values.
• Recruit, train, and mentor care home managers and staff to create a supportive working environment.
• Monitor financial and business performance, manage budgets, and implement strategies to meet targets.
• Compliance & Risk - Ensure legal and regulatory compliance, manage risks, and implement action plans where needed.
• Maintain high standards of care and environment. Build strong relationships with residents, families, and stakeholders, and resolve concerns promptly.
  
  

Skills and attributes

• NMC-registered nurse with relevant post-registration experience preferred but not essential..
• Proven experience in managing a care home or similar healthcare setting.
• Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry.
• Excellent leadership and management skills, with the ability to inspire and motivate a team.
• Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders.
• Knowledge of best practices in quality care and environment for elderly residents.
• Ability to work independently and collaboratively in a fast-paced environment.
  
  

What will you gain?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

• Ipswich Area, Ipswich, Suffolk
• Pay:: £60,000 per year (depending on experience)
• Type: Permanent
• Shift: Salaried
• Excellent PRP
• Monthly Car Allowance
  
  

Benefits

• Comprehensive induction and training programme.
• Opportunities for career development and progression.
• Employee Assistance Programme
• Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
• We’ll pay for your full DBS disclosure
• Excellent performance related bonus
• Monthly Car Allowance
• 25 days annual leave plus bank holidays entitlement
  
  

Your right to work in the UK

In accordance with the Asylum and immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.