Support Manager

Ambis; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading software company is seeking a Support Manager to oversee their ERP support team. This role involves managerial responsibilities, staff development, and client interactions. The ideal candidate should have experience in managing ERP support teams and a solid understanding of ERP modules. The position allows for a home-based work setup with occasional customer site visits.

Qualifications

• Experience managing an ERP support team at an ERP reseller.
• Knowledge of accounts, manufacturing, and distribution modules.
• Ability to handle large customer accounts.

Responsibilities

• Oversee a team of 6 support staff and 3 development-related positions.
• Ensure delivery of exemplary support services and manage team development.
• Interact with staff, clients, and vendors; analyze statistics and reports.

Skills

Nurturing

Mentoring

Coaching

Personal development

Job description

Support Manager

Location: Home-based

Salary: £60K to £80K + 7.5% bonus

This 24-strong ERP reseller has 40 ERP clients, ranging from 20 to 300 users.

This is an opportunity to join a small team of directors running a successful and profitable software company, playing a key role in the management and future growth of the ERP reseller. You will have full responsibility to hire, develop, and motivate your team, and to ensure the delivery of exemplary support services. You will undergo a few months of handover with the retiring support manager to ensure a smooth transition.

The support manager oversees a team comprising:

• 6 support staff
• 1 development manager
• 2 developers

The role is primarily managerial, involving interactions with:

• Staff
• Clients
• ERP and other vendors

The role involves reviewing reports and analyzing statistics. The support team has historically served as a nurturing environment for support consultants aspiring to move into ERP consulting roles, requiring a focus on:

• Nurturing
• Mentoring
• Coaching
• Personal development

The ideal candidate will have:

• Experience managing an ERP support team at an ERP reseller
• Knowledge of accounts, manufacturing, and distribution modules
• Ability to handle large customer accounts

All team members are UK-based and work from home. The team meets once a month in Birmingham, and the role will typically require about three days per month on-site with customers or staff, which can vary based on preferences.