Support Line Worker - Bank staff

mvda.info – Jobboard; United Kingdom; Remote; GBP 20,000 - 30,000; Part time

Job summary

A community support organization in Middlesbrough is seeking a female Support Line Worker. The role involves delivering trauma-informed support via telephone and webchat for survivors of sexual violence. Candidates must have excellent communication skills, experience in emotional support, and a flexible schedule for training and shifts. Applications close on 7 August 2025.

Qualifications

• Experience working on a helpline for emotional support is necessary.
• Understanding of sexual violence and its effects is crucial.
• Availability to work on an ad-hoc basis including evenings and weekends.

Responsibilities

• Provide high-quality, trauma-informed telephone support.
• Deliver webchat support and signpost information to survivors.
• Participate in training sessions and commit to ongoing learning.

Skills

Excellent communication skills

Experience in providing emotional support

Knowledge of sexual violence impacts

Job description

We are here to support , promote and develop voluntary and community action in Middlesbrough

Support Line Worker - Bank staff

ARCH Teesside are looking for a skilled, passionate, and professional Support Line Worker to join the team as a member of Bank staff.

ARCH is working in partnership with Rape Crisis England & Wales to deliver a 24-hour Support Line for survivors of sexual violence. The service will provide high-quality, trauma-informed telephone and webchat support and signposting information to survivors of non-recent and recent sexual violence across England and Wales.

We are looking for a woman with excellent communication skills and the ability to provide non-judgemental, non-directive and empowering support to every person who connects to the Support Line. Successful candidates will have experience in providing emotional support on a helpline, a good knowledge and understanding of sexual violence and its impacts and a willingness to work some daytimes, evenings and weekends on an ad-hoc basis.

Please note that the training plan involves commitment to online group training on Tuesdays, Wednesdays and Fridays. This training will be delivered 9am-5pm throughout September, commencing 9th September, with the last day of training being 30th September. Following this, listening in and shadowing training will be delivered as part of training and sign off processes.

The post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010 for this role.

To apply:

If you would like an informal discussion about the role, please contact Vikki Sousa to arrange this.

Please submit your completed application form and Equal Opportunities Monitoring Form to: [e-mail] with Support Line Bank Worker as the subject line.

We will assess applications on a rolling basis and encourage interested applicants to apply as soon as possible.

Application closing date is 7th August 2025 (however we reserve the right to close recruitment sooner should the required number of vacancies be filled).

The closing date for this job is 7 August 2025 - 12:00pm.