Support & Fulfilment Co-ordinator

Miconex; Perth; On-site; GBP 25,000 - 28,000; Full time

Job summary

A rapidly growing company in Scotland seeks a Support & Fulfilment Co-ordinator to provide essential administrative support. The successful candidate will handle multiple tasks across various departments, ensuring efficient operations and excellent customer service. Ideal for someone with a detail-oriented mindset and strong communication skills.

Benefits

33 days holiday

Pension contributions

Vitality Health Insurance

Flexible working options can be discussed

Qualifications

• Proven experience in an administrative role, preferably in a fast-paced environment.
• Proficiency in Microsoft Office, especially Excel and Word.
• Strong accuracy in handling data and financial processes.

Responsibilities

• Provide support to multiple teams including Finance and Technology.
• Manage end-to-end customer support and maintain CRM records.
• Assist in project tracking and implementation of contract upgrades.

Skills

Attention to Detail

Communication

Organisation

Technical Skills

Time Management

Tools

Microsoft Office

Job description

About Miconex

Miconex is a rapidly growing company dedicated to supporting local economies through innovative gift card programs. Our mission is to drive local spending, increase customer engagement, and provide valuable solutions for businesses and communities. As we continue to expand, we are seeking an Experienced Administration Assistant to provide support for the business and to help deliver our products and services.

Why Join Miconex?

Be part of an innovative and mission-driven company making a real impact on local economies.

Work in a dynamic, collaborative environment with opportunities for professional growth.

Join a friendly, collaborative team where your contributions are valued.

Role Overview

We are seeking a highly organised, experienced and detail-oriented Support & Fulfilment Co-ordinator to provide essential administrative support across the business. The ideal candidate will work closely with multiple teams to ensure the efficient operation of key business functions. This role requires exceptional attention to detail and strong in-person, written and telephone interpersonal communication skills as frequent direct interaction with clients, customers and suppliers will be required.

Salary and benefits

• £25-28,000 per annum dependent on experience
• 33 days holiday (including statutory and bank holidays)
• Pension contributions
• Vitality Health Insurance
• Flexible working options can be discussed

Key Responsibilities

• General Administration: Provide support across all Miconex teams, including Finance, Technology, Implementation, and Business Support.
• Customer support: as required, support end-to-end customer service including customer support requests and client queries via telephone, e-mail and live chat/chatbot (owning the latter), recording actions and follow-up on the company’s CRM.
• Customer outreach: as required, make calls to the company’s customers to update them as required or to check in on the service they are receiving from Miconex and capture relevant actions/feedback
• Support Gift Card fulfilment on a daily basis to ensure timely and accurate delivery of customer orders at all times.
• Process customer deliveries including transporting orders to delivery hubs as required (Post Office, local carrier depot etc. - as many times per day as required)
• Engage with Miconex suppliers to place orders, query invoices and follow up on any service issues to conclusion.
• Data & Reporting: Generate reports, and ensure data accuracy for business operations.
• Process & Documentation Management: Maintain and update process documents, help to manage our Knowledge Base for external and internal clients
• Product & Program Support: Assist with project tracking, helping to implement contract upgrades, digital add-ons, and new programs.
• IT & Website Admin: Manage IT support tickets, update website content, and assist with user account management.
• Finance: Support financial reconciliation and day-to-day financial processes.
• Sustainability & Compliance: Support risk register updates, regulatory tracking, and net zero initiatives.

Qualifications & Experience

• Experience: Proven experience in an administrative role, preferably in a fast-paced or growing business.
• Technical Skills: Proficiency in Microsoft Office (Excel, Word) and experience working with data, spreadsheets, and reporting tools.
• Attention to Detail: Strong accuracy in handling data, documentation, and financial processes.
• Technology Proficiency: Comfortable working with various software systems, with the ability to learn new tools quickly.
• Organisation & Time Management: Ability to manage multiple tasks, prioritise workloads, and meet deadlines.
• Communication Skills: Excellent verbal and written communication skills to liaise with internal teams, clients, and external partners.