Support Executive

Unity5; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

Unity5 is seeking a Support Executive as a pivotal role within their Support Team. You'll be the first point of contact for users, ensuring excellent customer experiences and problem resolution. With full product training and ongoing support, this position offers ample growth opportunities in a dynamic environment.

Benefits

Structured growth opportunities

Ongoing training

Collaborative team environment

Qualifications

• Experience in a customer-facing or support role.
• Eager to learn and grow technically.
• Familiarity with support software and troubleshooting.

Responsibilities

• Act as the first line of support via phone, email, and support portal.
• Triage and assign support tickets, ensuring timely responses.
• Resolve straightforward customer queries and document issues.

Skills

Customer service experience

Clear communication

Problem-solving

Calm under pressure

Tools

Zendesk

Job description

Unity5 is expanding rapidly—bringing in new customers and broadening the services we offer. At the heart of this growth is our Support Team, and we’re looking for a Support Executive to be the first point of contact for our users. If you're passionate about creating outstanding customer experiences and love solving problems, this is your opportunity to thrive in a supportive, fast-moving environment.

You’ll receive full product training through our certification programme, giving you the tools to build deep product knowledge and eventually grow into a more technical support role.

Key Responsibilities

Act as the first line of support via phone, email, and support portal

Triage and assign support tickets, ensuring timely and accurate responses

Resolve straightforward customer queries and escalate more complex issues

Troubleshoot and replicate customer-reported issues, documenting steps clearly

Communicate effectively and regularly with customers, providing timely updates

Escalate system-wide or high-priority issues as needed

Complete product certifications and stay up to date with new features and legislation

Contribute to and suggest improvements for the internal knowledgebase

We’re looking for someone with experience in a customer-facing or support environment who communicates clearly, remains calm under pressure, and is eager to learn. Familiarity with support tools like Zendesk is a bonus, and any technical curiosity—such as an interest in SQL or software systems—is a definite plus.

Why Unity5?

You'll join a collaborative team where your voice matters. We offer structured growth opportunities, ongoing training, and the chance to truly make an impact from day one