Support Engineer – Technical Support & Authoritative Advice

Redefined Ltd; Bristol; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company seeks a Support Engineer to provide authoritative advice and technical support for Astute Class Submarines. This role involves collaborating with customers, ensuring the operation of submarine systems, and requires expertise in engineering, particularly in maritime domains. Candidates should hold a relevant engineering qualification and possess strong communication skills.

Benefits

Competitive pension scheme

Enhanced annual leave allowance

Share Incentive Plan

Flexible working

Employee assistance programme

Qualifications

• Essential: Engineering qualification in Maritime engineering or relevant area.
• Experience in customer-facing role, skilled communicator.
• Knowledge in Submarines or Maritime domain required.

Responsibilities

• Provide technical guidance and authoritative advice on Astute Class Submarines.
• Act as the primary contact for customer queries.
• Support across In-Service Engineering functional areas.

Skills

Engineering qualification

Customer facing skill

Technical report writing

Knowledge of Submarines

Education

BEng / MEng or equivalent

IEng/EngTech accreditation

Job description

Job title:Support Engineer – Technical Support and Authoritative Advice

Location: Filton, Bristol (with also attending Abbey wood site minimum 3 days per week). We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.

Salary:Negotiable dependant on experience

What you’ll be doing:

• Working alongside the customer in a collaborative manner
• Give technical guidance and documentation to support the ongoing operation of Astute Class Submarines including the provision of Astute Class Combat System/ Platform technical information from previously published sources
• Provide Astute Class Combat System / Platform Authoritative Advice, in accordance with the extant governance processes, for Astute-Class equipment in response to engineering queries raised by the MOD Design Authority
• Act as point of contact for customer queries within Abbey wood reaching out to wider team for support
• Provide support across the In-Service Engineering functional areas, focusing on Combat Systems and additionally Platform, Mechanical/Electrical, Safety and Environmental, Design Change, Commissioning, Training and Learning from Experience (LfE)
• Collate, review and action LFE and CI items from the review of Operational Deficiencies and Defects. As well as the Identification of issues for inclusion in the Continuous Improvement process

Your skills and experiences:

Essential:

• Engineering qualification (BEng / MEng or equivalent) and/or suitable background in Maritime engineering employment within either the Combat Systems or Platform Mechanical/Electrical domains
• IEng/EngTech accreditation, or be able to satisfy requirements for these awards, of a relevant engineering institution
• Experience in a Customer facing role, be an experienced and skilled communicator and have good technical report writing skills
• Knowledge/experience of the Submarines or Maritime domain

Desirable:

• Knowledge of the engineering life cycle and Systems Engineering

Benefits:

You’ll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You’ll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts – you may also be eligible for an annual incentive.

The Submarine Support Team:

The team utilises experience and training to provide specialist knowledge responding to engineering queries raised by the MoD customer or Submarine Enterprise partners relating to the design, safety, maintenance and operation of the equipment and systems installed in In-Service Submarine platforms.This role offers dynamic and diverse challenges, as you will be addressing submarine-related issues in a customer-facing capacity. It provides opportunities for career advancement, along with additional training and professional development.We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date: 26th June 2025

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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