Support Engineer NHS

GK Recruitment; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A healthcare tech provider is seeking an experienced Support Engineer to deliver 2nd and 3rd line support across their SaaS applications and Azure infrastructure. Ideal candidates have over 10 years of IT support experience and strong technical skills in cloud technologies, networking, and the ability to communicate effectively. This primarily home-based role offers competitive salary and comprehensive benefits while contributing to healthcare improvements across the UK.

Benefits

Competitive salary

Comprehensive benefits package

Ongoing training and professional development

Pathway to career progression

Collaborative technical team

Qualifications

• 10+ years experience in IT support or systems engineering.
• Strong technical skills in Azure infrastructure, Windows Server/AD, Linux, networking, and firewalls.
• Experience with SaaS application support and customer-facing technical troubleshooting.

Responsibilities

• Deliver 2nd/3rd line technical support to internal users and external healthcare clients.
• Support the clinical imaging product and related infrastructure.
• Troubleshoot and resolve issues across Windows, Linux, Azure, Office 365, VOIP, and network environments.

Skills

Azure infrastructure

IT support experience

Windows Server/AD

Linux

Networking

Firewalls

SaaS application support

SQL scripting

REST APIs

Excellent communication

Tools

Halo PSA

Monitoring tools (Prometheus, Zabbix)

Job description

Do you like field-based IT delivery in the healthcare industry?

Are you an expert in Azure Cloud SaaS tech solutions?

You can enjoy an attractive competitive salary & home working with UK travel.

You will report directly to the Technical Director and be a key part of the technical team. You will deliver second- and third-line support across the SaaS application, internal systems, and Azure infrastructure. You will diagnose and resolve technical issues, support internal staff and healthcare customers, and contribute to continuous improvement across platforms and services.

You’ll bring a strong technical background, ideally with over 10 years of IT support experience, including familiarity with clinical environments, cloud technologies, and ISO/Cyber Essentials+ frameworks.

About the company

They are a leading provider of cloud-based endoscopy reporting systems, supporting NHS and private healthcare providers. We are seeking an experienced and technically capable Support Engineer to join our team and support our internal systems, infrastructure, and healthcare customer base.

• Key Responsibilities

Deliver 2nd/3rd line technical support to internal users and external healthcare clients

Support the clinical imaging product and related infrastructure

Troubleshoot and resolve issues across Windows, Linux, Azure, Office 365, VOIP, and network environments

Administer system monitoring and alerts, providing responses and updates as needed

Log all support activity in the Halo PSA ticketing system to ensure clear communication and SLA adherence

Manage and execute pre-defined and custom SQL scripts for data import and diagnostics

Collaborate with the service desk team to analyze support trends and raise awareness of recurring issues

Help maintain and improve internal IT support procedures, ensuring compliance with ITIL v4 and ISO standards

Contribute to internal knowledge bases and customer self-service tools

Participate in on-site customer visits as needed

Who We’re Looking For

• Essential:

10+ years experience in IT support or systems engineering

Strong technical skills in Azure infrastructure, Windows Server/AD, Linux, networking, and firewalls

Experience with SaaS application support and customer-facing technical troubleshooting

Understanding of REST APIs, SSL/TLS, and HTTP technologies

Excellent communication skills, both written and verbal, with clinical and non-technical audiences

Methodical, analytical, and service-oriented approach to problem-solving

Comfortable working in a high-trust, quality-driven environment with SLA commitments

Home-based, but willing to travel to customer sites occasionally

Desirable:

• Familiarity with CRM/ticketing tools
• SQL scripting and basic database design experience
• Knowledge of monitoring tools like Prometheus, Zabbix, Kuma, Graylog
• Exposure to scripting languages (BASH, Python, etc.)
• Experience with Docker, Kubernetes, and Infrastructure-as-Code tools (e.g., Ansible, GitOps)
• Experience working in ISO9001/27001, Cyber Essentials/CE+ environments

Healthcare IT experience, particularly in clinical imaging or endoscopy systems

Understanding of GDPR compliance and best practices

Why Join Them?

• Competitive salary
• Comprehensive benefits package
• Ongoing training and professional development
• Pathway to career progression within a market-leading health tech organization
• Collaborative and supportive technical team
• Opportunity to impact healthcare delivery across the UK

Apply Now

If you are a technically skilled IT professional looking to advance your career while making a real difference in healthcare, we would love to hear from you. Please apply with your CV and a brief cover letter.