Support Engineer | Financial Services - Commodities Trading | London, Hybrid | up to £60K + Bonus

ZipRecruiter; London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A leading company in commodities trading is seeking a Support Engineer to join their London office. This hybrid role involves managing user access, device setups, and providing critical support for financial market systems. Ideal candidates will have extensive IT experience, particularly in a trading environment, and a strong understanding of networking and market data applications.

Qualifications

• 10+ years experience in IT support required.
• Experience with Refinitiv and Bloomberg necessary.
• Must have front office exposure and networking experience.

Responsibilities

• Manage ticketing system and ensure SLAs are met.
• Provide third-line support for critical issues.
• Monitor systems for alerts and potential issues.

Skills

Networking

IT Support

Incident Management

Tools

Intune

Azure

Refinitiv

Bloomberg

Job description

Job Description

Support Engineer | Financial Services – Commodities Trading | London, Hybrid | up to £60K + Bonus

Our client is a leading global partner in proactive commodity risk management, dedicated to delivering innovative solutions to clients worldwide. They are committed to building a sustainable business that upholds strong values, invests significantly in its people and cutting-edge technology, and makes a positive impact on both local and global communities. Recognised as one of the world’s most diversified and comprehensive trading, investment, and service companies, they hold a significant presence across the physical energy and metals markets, with strategic investments spanning the entire supply chain.

Experiencing rapid growth, the company operates through a dynamic global network of offices, including London, Tokyo, New York, Singapore, and France. They specialise in trading and marketing tailored derivative products that help customers effectively hedge commodity price risks across Energy (Oil, Gas, Power, Coal, and Emissions), Base Metals, Iron Ore, and Steel. Leveraging deep expertise in financial risk management and thorough knowledge of fundamental commodity markets, they consistently provide value-added, bespoke support to their diverse client base.

The Support Engineer Role:

The Support Engineer role is responsible for managing the ticketing system efficiently and ensuring SLAs for support are met. Managing user access to systems and application licensing across several systems including Office 365 and Active Directory, will be required. Set up of users with devices including Laptops and iPhones/Androids will also be a necessary part of the position. This will also occasionally include the requirement to upgrade user’s devices such as adding more memory and storage to laptops. This role will also need to monitor company systems for alerts and identify potential issues using the provided monitoring tools. There may be some requirement to occasionally work outside of normal business hours and at weekends/bank holidays. Provide technical support by resolving complex hardware, software, and network issues, managing user accounts and permissions, supporting device setups and applications, delivering remote and on-site assistance. Also deliver third-line support by resolving critical infrastructure and application issues, managing core systems and networks, conducting root cause analysis, implementing system changes, supporting disaster recovery, collaborating with technical teams, and contributing to major IT projects.

Details of this Support Engineer role:

Paying up to £60,000 + Bonus + Benefits

Closest station is St Paul's

Hybrid working. 3 days per week in the office

Tech: Intune or Azure systems

Skills Required for the Support Engineer:

• 10+ years experience
• Previous experience with Refinitiv and Bloomberg
• Previous experience with market data apps, communication with the users, reaching out to LSE / refinitiv and incident management experience.
• Must have networking experience
• Front office exposure working with traders
• Experience supporting traders across metals and energy asset classes.
• Experience working 1st, 2nd and 3rd line support to users

If you are interested in a Support Engineer role, please send your CV ASAP via this advert or to [e-mail]

Support Engineer | Financial Services – Commodities Trading | London, Hybrid | up to £60K + Bonus