Support Engineer, 2nd line, MSP, COR7188

Beautyk Creative; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic SME in Birmingham is seeking a Support Engineer to provide 2nd line desktop support for around 850 users. The role involves engaging in project work and requires solid experience with Microsoft systems. Join an award-winning company emphasizing growth and quality in IT services.

Benefits

25 days holiday

Pension

Training and development opportunities

Qualifications

• Solid experience in providing 1st and 2nd line IT support.
• Experience with Microsoft operating systems and Active Directory.

Responsibilities

• Provide support to approximately 850 users across multiple UK sites.
• Engage in diverse project work within a modern Microsoft environment.

Skills

IT Support

Networking

Communication

Tools

Windows 10

Office 365

Active Directory

Job description

If you are a keen, enthusiastic, and personable Support Engineer seeking a varied role within a dynamic SME environment, this is a great opportunity to join a growing, award-winning company based in Birmingham.

The Role

In this varied and highly-visible role, the Support Engineer will provide support to approximately 850 users across multiple UK sites, primarily offering 2nd line desktop support. The role also involves engaging in interesting and diverse project work. The company operates a modern Microsoft environment centered around Windows 10, Office 365, and Active Directory. The Support Engineer will work five days onsite, mainly in Birmingham, with travel to other sites as needed.

The Company

The Support Engineer will join a well-established Managed Service Provider known for its growth and ambition. As a vendor-neutral company, they partner with over 1,000 UK businesses across various industries, emphasizing quality and continuous expansion.

Benefits

• 25 days holiday
• Pension
• Training and development opportunities

What do I need?

• Solid experience in providing 1st and 2nd line IT support
• Experience with various Microsoft operating systems, including Windows 10
• Experience with Active Directory—creating new users, managing accounts, etc., and ideally Office 365
• A basic understanding of networking, including VPNs

The above list is important, but the right personality is more critical. If you don't meet all the criteria but are interested in the role, please apply or contact us to discuss further.

I want to do that!

If you have questions or would like a chat about this Support Engineer role and company, feel free to call or email us. If you're interested in applying, please do so now!

Support Engineer, 2nd line, MSP

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