Support Engineer

Travail Employment Group; United Kingdom; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A growing SME in the UK is seeking a Support Engineer for a hybrid role based in Harrogate, focused on customer support and technical services. The ideal candidate will have an Engineering qualification, excellent communication skills, and a willingness to travel occasionally. Full training is provided to develop expertise in their quality product range.

Qualifications

• Inquisitive mind with interest in mechanical and electronic items.
• Full clean UK driving licence.
• Previous experience in water or gas industry would be advantageous.

Responsibilities

• Support customers on-site with equipment delivery and demonstration.
• Undertake service and repair of electro-mechanical equipment.
• Assist with documentation for field trials and safety processes.

Skills

Communication skills

Problem solving

Teamwork

Education

Engineering or Electronic qualification

Job description

Support Engineer

Harrogate

A hybrid role to support sales, technical support and service departments both in the field and on site in Harrogate.

You will be required to support customers on-site with equipment delivery, demonstration, training, problem solving, repairs as well as

undertaking workshop-based service and repair of electro-mechanical equipment.

The role

Learn the company product range and become an expert in knowledge and application

Provide on-site customer support, problem solving, repairs and lateral thinking

Provide customer demonstrations for hire and loan equipment

Provide support at exhibitions and conferences

Production and repair support

Assist with the completion of documentation for field trials with customers - Risk Assessment, Method Statements, Safe Systems of Work, G23.

Work within and take ownership of the ISO9001, ISO14001, ISO27001 and ISO45001 processes

Complete and pass courses:

SHEA Gas safety Passport

SHEA Water safety Passport

National Water Hygiene 'Blue Card'

As a Support Engineer, you will need to:

Be a team player, willing to go the extra mile to maintain excellent customer satisfaction

Happy to work away 1 to 2 nights per week

Operate as a standalone support engineer.

Ideally hold an Engineering or Electronic qualification

Have excellent communication skills and be happy to speak to new customers, suppliers and people whilst always looking for new business opportunities

Have a full clean UK driving licence.

Have an inquisitive mind, with an interest in mechanical and electronic items, and happy to problem solve

Anyone with previous experience in water or gas industry would be of great interest

The company:

Growing SME with a great working environment who are well known in their industry with an excellent reputation of providing quality products.

Full training given on the product range. They offer the opportunity for development and freedom to help shape exciting brands across many channels.

Call Yasemin at Travail on (phone number removed)

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.