Support Engineer

Calibre Search; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job description

Fancy a Support role with a difference?

Would you like to learn to code or maybe travel to client sites in Europe?

If you have good SQL knowledge (selecting, updating & deleting), SQL scripting, functions and stored procedures is desirable and ideally an interest in code (C#), then this could be the role for you.

The role/daily tasks include:

1. Responding to, tracking incoming calls, emails and helpdesk enquiries (Jira).
2. Ensuring SLA response times are adhered to.
3. SQL and .NET small development tasks - typically existing customer extensions/requests or fixes as a result of support calls.
4. Report & dashboard generation using in-house tools for customer deployment.
5. The support team are typically involved in various installations and will work alongside developers and then on a hyper-care basis to support the knowledge transfer from development to support team.

The role is hybrid, with 3 days a week in the office, as well as a 24/7 support element, usually 2 days on and 10 days off.

The interview process is over 2 stages with a basic SQL test and a face-to-face meeting with the tech team.

Want to know more? Please send an up-to-date CV - interview to take place after the Easter break.

Calibre Search promotes equality in the workplace and we welcome applications from all suitably skilled or qualified candidates regardless of their sex, race, disability, religion/beliefs, sexual orientation or age. We act as both an employment agency and employment business.