Support Engineer

Stability AI; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading tech company is looking for a Support Engineer in the UK who can engage customers and solve problems creatively. The ideal candidate will have over 3 years of experience in customer-facing roles and strong communication skills, making a positive impact on customers' experiences. You will support customers with technical issues and recommendations for continuous improvement, driving excellence in customer engagement from Day 1.

Qualifications

• 3+ years customer-facing work experience on email or live chat.
• Experience with customer service tools like Hubspot and Zendesk.
• Excellent verbal and written communication skills.

Responsibilities

• Serves as first point of contact for technical support communications.
• Diagnoses and resolves customer issues, escalating as needed.
• Provides recommendations for product and process improvement.

Skills

Problem solving

Analytical skills

Communication skills

Customer engagement

Technical knowledge

Tools

Hubspot

Zendesk

JIRA

Salesforce

Job description

Stability AI is looking for a Support Engineer that thrives on engaging with customers and solving problems creatively. With a strong customer-first mindset, you're patient and positive in every interaction. Highly organized, you manage multiple priorities with ease and excel in autonomous environments by taking initiative and making confident decisions. You'll engage closely with cross-functional teams and play a critical role in showcasing the value of our offerings to our customers.
What you'll do...

• Serve as first point of contact for all technical support communications - primarily via email - to answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately
• Diagnose and resolve customer issues with products, escalating as needed to ensure timely follow-up and satisfactory resolution
• Expand your knowledge of our products and technical skills via through both training and practical experience
• Provide recommendations for continuous product and process improvement

On Day 1 we expect you to have...

• 3+ years customer-facing work experience on both email or live chat channels
• Experience using Hubspot, Zendesk, JIRA, Salesforce or other similar software
• Excellent problem solving and analytical skills
• Proven perseverance when resolving customer requests
• A passion for learning and sharing knowledge with others
• Excellent written and verbal communication skill with the ability to convey complex information to technical and non-technical audiences

Equal Employment OpportunityWe are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.