Support Engineer

JR United Kingdom; London; On-site; GBP 34,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic Support Engineer to join a growing team in London. This standalone IT support role involves being the go-to person for all IT-related matters, ensuring smooth operations by handling a variety of technical issues, both onsite and remotely. You will manage technologies like Active Directory, Windows Server, and Office 365, while providing essential 2nd line support. This is a fantastic opportunity for a versatile IT professional looking to make a significant impact in a hands-on role with plenty of responsibility.

Qualifications

• Proven 2nd line support experience with strong troubleshooting abilities.
• Comfortable working in a standalone role, managing multiple priorities effectively.

Responsibilities

• Provide 2nd line support to all employees, both onsite and remotely.
• Manage and maintain a range of technologies including Active Directory and Windows Server.

Skills

2nd line support experience

Active Directory

Windows Server

Office 365

Exchange Server

Firewalls and switches

Intune

Autopilot

SCCM

Networking and VPNs

Job description

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We are currently looking for a dynamic and skilled Support Engineer to join our client’s small but growing team based in London. This is a standalone IT support role where you will be the go-to person for all IT-related matters, handling a variety of technical issues both onsite and remotely. You will be a key part of the team and will ensure smooth day-to-day operations by providing support to users at all levels.

Key Responsibilities:

• Provide 2nd line support to all employees, both onsite and remotely.
• Manage and maintain a range of technologies, including Active Directory, Windows Server, Entra ID, Office 365, Exchange Server, firewalls, switches, Intune, Autopilot, SCCM, networking, and VPNs.
• Act as the primary IT support contact for all internal users, resolving technical issues and providing timely solutions.
• Work with the company’s MSP as required to resolve complex issues or implement improvements.
• Support business-critical network-related issues out of hours, including weekends, when necessary.
• Ensure IT systems and networks are maintained, updated, and secure.
• Collaborate with the wider team to meet deadlines and deliver on operational requirements.

Key Skills and Experience Required:

Proven 2nd line support experience with strong troubleshooting abilities.

• In-depth experience with technologies including:
• Active Directory
• Windows Server
• Office 365
• Exchange Server
• Firewalls and switches
• Intune and Autopilot
• SCCM
• Networking and VPNs

Comfortable working in a standalone role, managing multiple priorities effectively.

Availability to provide out-of-hours support for urgent network issues.

Additional Information:

• This is a key role in supporting the operations of the business.
• You will need to be able to respond to business-critical issues outside of normal office hours (including weekends).
• The role offers a competitive salary of up to £40,000 per annum.

If you are a versatile IT professional looking for a hands-on, standalone role with plenty of responsibility and the chance to make a real impact, we would love to hear from you.