Support Engineer

H-E Parts; London; On-site; GBP 59,000 - 69,000; Full time

Job summary

H-E Parts is seeking a Systems Support Engineer to manage vehicle maintenance and safety investigations in London. This role requires an HND-qualified engineer with experience in reliability engineering on UK rolling stock. A competitive salary package is complemented by various employee benefits including an annual performance bonus, holiday entitlement, and private medical insurance.

Benefits

25 days holiday

Pension scheme with contributions up to 9%

Private medical insurance

Annual Performance bonus

Employee Assistance Programme

Qualifications

• HND or equivalent qualified engineer.
• Previous experience in product improvement and reliability engineering on UK rolling stock.
• Membership of a recognised accredited engineering body.

Responsibilities

• Responsible for investigation of maintenance and safety defects for vehicles and Depot.
• Assist in the development of documented engineering procedures, practices, and policies.
• Work closely with the Reliability Analyst to identify the root causes of defects.

Skills

Product Improvement

Reliability Engineering

Education

HND or equivalent

Job description

Location:

London, London, United Kingdom

Job ID:

R0097311

Date Posted:

2025-07-17

Company Name:

HITACHI RAIL LIMITED

Profession (Job Category):

Engineering & Science

Job Schedule:

Full time

Remote:

No

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description:

Support Engineer

London North Pole

£59,520 per annum + £6,000 location allowance

Permanent

As a Systems Support Engineer, you will be responsible to the Engineering Manager for the investigation of maintenance and safety related vehicle defects and subsequent engineering solutions to ensure contractual reliability targets are achieved and maintenance practices implemented / improved. You will also be responsible for those activities relating to design modifications and subsequent applications for customer / regulatory approval for changes.

• Responsible for investigation of maintenance and safety defects for vehicles and Depot and ensuring compliance with customer and UK legislative requirements.

• Responsible for implementing the maintenance plan at the depot level.

• Assist production staff with more complex technical problems.

• Liaise with systems engineering teams on specific technical issues.

• Build relationship with key technical and service providers and OEMs.

• Assist in the development of documented engineering procedures, practices and policies.

• Assist in the co-ordination of continuous improvement programmes to ensure contractual requirements are achieved and exceeded.

• Assist in optimising the Company’s maintenance regime and assisting in the development of best European / World Class maintenance practice in support of current and future contracts.

• To liaise with Procurement / Maintenance Team members during the assessment and approval of new material suppliers to ensure that Maintenance, H & S and environmental needs are adequately identified / addressed.

• Work closely with the Reliability Analyst and Reliability Technicians to identify the root cause of defects within the shortest possible timescale

• To confirm that traction and rolling stock assets comply with operational specifications by the use of engineering processes and techniques

• To modify or manufacture traction and rolling stock components by material or processes

• To modify or manufacture traction and rolling stock hardware and software components

• Production of Depot Safety Case reports / documentation in liaison with Engineering Manager, Duty Fleet Managers and QHSE Manager.

About you

• HND or equivalent qualified engineer.

• Previous experience in product improvement and reliability engineering on UK rolling stock

• Membership of a recognised accredited engineering body

What we offer

We value the importance of all of our employees, if you would like to join our fantastic organisation you could be entitled to:

• Competitive salary

• Annual Performance bonus paid on discretionary basis.

• 25 days holiday

• Pension scheme with contributions up to 9%

• Private medical insurance

• Personal Accident insurance

• Group Income protection

• Group Life Insurance

• Employee Assistance Programme

We also offer additional perks for you to choose from within a flexible plan that will meet your specific needs and lifestyle.

#LI-AH1

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers .

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail