Support Engineer (Systems), London

Isomorphic Labs; London; On-site; GBP 35,000 - 65,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming drug discovery through AI. As a vital member of the Support team, you'll enhance operational efficiency and user experience by troubleshooting technical issues, developing automation scripts, and integrating third-party tools. This innovative firm values collaboration and creativity, offering an inspiring culture where your contributions directly impact the future of healthcare. Be part of a team that is not just about work, but about making a real difference in the world by improving the drug discovery process. If you're passionate about technology and eager to learn, this opportunity is perfect for you.

Qualifications

• Strong troubleshooting and problem-solving skills are essential.
• Experience supporting macOS and Linux environments is required.

Responsibilities

• Provide technical support and troubleshoot complex issues.
• Develop automation scripts to improve efficiency.

Skills

Troubleshooting

Problem-solving

Communication Skills

macOS Support

Linux Support

Scripting (Bash, Python)

API Management

Automation Tools

Documentation Skills

Team Collaboration

Tools

Docker

Kubernetes

Ticketing Systems

Job description

We are here to advance human health, by reimagining drug discovery with the power and pace of artificial intelligence.

The future is coming. A future enabled and enriched by the incredible power of machine learning. A future in which diseases are curtailed or cured by better and faster drug discovery.

Our values exist in service of that future. We think they’ll help us bring it closer, too.

Come and be part of an interdisciplinary team driving groundbreaking innovation and play a meaningful role in contributing towards us achieving our ambitious goals, while being a part of an inspiring and collaborative culture.

The world we want tomorrow is the one we’re building today. It starts with the culture at this company. It starts with you.

About Iso

Isomorphic Labs (IsoLabs) was founded in 2021 and is led by Sir Demis Hassabis. Our aim is to usher in a new era of biomedical breakthroughs and find cures for some of humanity’s devastating diseases.

Our foundations are built on the success of Google DeepMind’s AlphaFold, but we didn’t stop there! We are continuing to develop and implement state-of-the-art technologies as we move towards our goal of dramatically accelerating and improving the process of designing and bringing new medicines to patients.

We have built a world-leading drug design engine comprising foundational AI models that are capable of working across multiple therapeutic areas and drug modalities. The company is continually innovating on model architecture and developing cutting-edge capabilities to advance rational drug design.

Your impact

As a key member of the Support team, this role will directly influence the efficiency and effectiveness of our support operations, ultimately contributing to a positive user experience and the overall productivity of the company. This position offers the opportunity to shape our support strategy, drive innovation through automation, and play a vital role in scaling our teams to support future growth.

What you will do

• Provide technical support, troubleshooting complex issues, and implementing solutions.
• Develop and maintain automation scripts to improve efficiency and reduce manual effort.
• Manage and integrate 3rd party tools and APIs to enhance system functionality.
• Collaborate with other teams to resolve technical issues and improve processes.
• Document technical solutions and create knowledge base articles.
• Assist with the technical onboarding of new employees, ensuring they have the necessary tools and access.

Skills and qualifications

• Strong troubleshooting and problem-solving skills.
• Excellent communication skills (written and verbal).
• Experience supporting a wide range of hardware and software (macOS, Linux essential).
• Experience with scripting and automation tools (Bash, Python etc.)
• Experience managing and integrating 3rd party tools and APIs.
• Ability to work independently and as part of a team.
• Ability to prioritize and manage multiple tasks.
• A desire to learn and grow in the role.

Nice to have:

• Knowledge of security best practices.
• Experience with ticketing systems and developer experience tools.
• Excellent documentation skills, with a focus on accuracy and clarity.
• Experience with containerization and orchestration (Docker, Kubernetes).

Culture and values

We are guided by our shared values. It's not about finding people who think and act in the same way. These values help to guide our work and will continue to strengthen it.

Thoughtful: Thoughtful at Iso is about curiosity, creativity and care. It is about good people doing good, rigorous and future-making science every single day.

Brave: Brave at Iso is about fearlessness, but it’s also about initiative and integrity. The scale of the challenge demands nothing less.

Determined: Determined at Iso is the way we pursue our goal. It’s a confidence in our hypothesis, as well as the urgency and agility needed to deliver on it. Because disease won’t wait, so neither should we.

Together: Together at Iso is about connection, collaboration across fields and catalytic relationships. It’s knowing that transformation is a group project, and remembering that what we’re doing will have a real impact on real people everywhere.

Creating an extraordinary company

We believe that to be successful we need a team with a range of skills and talents. We're building an environment where collaboration is fundamental, learning is shared and every employee feels supported and able to thrive. We value unique experiences, knowledge, backgrounds, and perspectives, and harness these qualities to create extraordinary impact.

We are committed to equal employment opportunities regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, pregnancy or related condition (including breastfeeding) or any other basis protected by applicable law. If you have a disability or additional need that requires accommodation, please do not hesitate to let us know.

It’s hugely important for us to share knowledge and build strong relationships with each other, and we find it easier to do this if we spend time together in person. This is why we follow a hybrid model, and would require you to be able to come into the office 3 days a week (currently Tuesday, Wednesday, and one other day depending on which team you’re in). If you have additional needs that would prevent you from following this hybrid approach, we’d be happy to talk through these if you’re selected for an initial screening call.