Support Engineer

BAE Systems; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Support Engineer, where your expertise will be pivotal in diagnosing and resolving complex problems across various domains. This role offers a unique opportunity to work closely with national law enforcement, providing critical support while developing innovative solutions to tackle serious crime. You'll collaborate with a dedicated team in a dynamic environment, ensuring high availability and reliability of systems. With a focus on automation and continuous improvement, your contributions will directly impact the effectiveness of operations. Embrace the chance to make a meaningful difference in a diverse and inclusive workplace.

Benefits

Competitive pension scheme

Employee share plan

Flexible health benefits

Private health plans

Shopping discounts

Annual incentive eligibility

Qualifications

• Experience in incident management and application design.
• Strong skills in automation, CI/CD, and configuration management.

Responsibilities

• Diagnose and resolve issues across infrastructure, code, and databases.
• Manage incidents and automate processes for improved efficiency.

Skills

Oracle DB

Docker (with Docker Swarm)

Elastic Stack

Typescript/React/Node

Go

Prometheus/Grafana

ESRI Maps

Ansible

Windows & Linux

Jenkins

Tools

Docker

Jenkins

Ansible

Job description

Location(s): UK, Europe & Africa : UK : London

BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments.

Job Title: Support Engineer

Location: London

What You’ll Be Doing

The Support Engineer is often the first port of call to diagnose and resolve problems. They need to be able to understand the causes of issues across a number of domains including infrastructure, code, networking and databases with enough knowledge to be able to fault find and identify the root cause.

Core Responsibilities involved:

• Incident management
• Application design and development
• Site reliability (observability, alerting, high-availability, self-healing systems etc.)
• Database administration
• Infrastructure provisioning
• Process automation
• Respond to change requests

Skills & Experience

• Oracle DB
• Docker (with Docker Swarm)
• Elastic Stack
• Typescript/React/Node
• Go
• Prometheus/Grafana
• ESRI Maps
• Ansible
• Windows & Linux
• Jenkins

Automation skills: Automation is a key skill domain for this role. Specific automation skills are:

• Continuous Integration – Skilled in the tooling and principles of continually building, testing and integrating the software that developers produce
• Continuous Deployment – Skilled in the automation of the deployment of the artefacts produced by the CI
• Configuration Management – Practice good configuration and source code control of all artefacts

The Team

As part of the NS&G UK Law Enforcement account, we have teams working on-site supporting critical national operational applications, systems and networks as well as developing new solutions to help tackle a broad variety of serious crime.

We have a great team on site who have worked closely with the client for many years. We have built a trusted relationship with this client over the years, their office is shiny and new, very close to the Queen Elizabeth Olympic Park and Stratford Westfield shopping centre, which has many amenities.

There is a wide variety of work, constantly evolving with new technology. The individual will have the opportunity to make a real difference, as we work directly with the operational end users who work with partner agencies and also provide these important capabilities to another National LEA.

Ways of Working

• Due to the classification of the work, individuals have to be on site in Stratford 5 days a week, with the ability to work from home occasionally.
• The work requires SC clearance to start but the individual must be willing to go through MOD DV.
• The Support Engineer typically combines the skills of coding or scripting and process reengineering with exemplary team working and communication skills.

Benefits

As well as a competitive pension scheme, BAE Systems also offers an employee share plan, an extensive range of flexible discounted health, wellbeing and lifestyle benefits including a green care scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture which values diversity, rewards integrity and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently under-represented within our industry including women, ethnic minorities, people with disabilities and LGBTQ+ individuals.

We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions such as your nationality, any nationalities which you previously may have held and your place of birth can restrict the roles you are able to perform within the organisation.

All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Life at BAE Systems Digital Intelligence

We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day.

By embracing technology, we can interact, collaborate and create together, even when we’re working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance well-being.

Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds – the best and brightest minds – can work together to achieve excellence and realise individual and organisational potential.

Division overview: Government

At BAE Systems Digital Intelligence, we pride ourselves in being a leader in the cyber defense industry, and Government contracts are an area we have many decades of experience in. Government and key infrastructure networks are critical targets to defend as the effects of these networks being breached can be devastating.

As a member of the Government business unit, you will defend the connected world and ensure the protection of nations. We all have a role to play in defending our clients, and this is yours.