Support Engineer

itecopeople; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

An innovative managed service provider is seeking a dedicated 2nd Line Support Engineer to enhance client operations through cloud technology. This role offers the opportunity to work in a dynamic environment, providing essential support with SharePoint, networking, and various applications. You'll be part of a passionate team committed to delivering exceptional IT solutions and will enjoy a flexible benefits package to support your growth. If you're eager to make a significant impact and thrive in a collaborative atmosphere, this is the perfect opportunity for you.

Benefits

Flexible benefits package

Opportunities for skill development

Autonomy in role

Qualifications

• Proven experience on a support helpdesk, ideally within an MSP environment.
• Strong customer service skills and MSP experience would be a plus.

Responsibilities

• Providing support with SharePoint, networking, and PowerShell.
• Testing and deploying updates to firewalls and routers.

Skills

SharePoint

Networking

PowerShell

Office Applications

MAC experience

Hyper V

VMWare

Customer Service

Education

Relevant certifications

Tools

Windows environments

Job description

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Base pay range

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Title: 2 nd Line Support Engineer

Location: Office-based Southwest London

Salary: Circa £35,000 to £45,000 depending on experience + pension

Travel: Occasional when required

Start Date: ASAP.

Are you passionate about cloud technology and eager to make a significant impact in a small but dynamic Managed Service Provider (MSP)? Our client, with decades of experience in delivering innovative IT solutions, is looking for a dedicated 2 nd Line Support Engineer to join their team. You will play a pivotal role in integrating cutting-edge technologies to enhance clients' business operations.

Key Responsibilities

Providing support with SharePoint, networking, PowerShell, Office Applications and MAC experience. Hyper V & VMWare. Strong Customer Service skills and MSP experience would be a plus.

• Proven experience on a support helpdesk, ideally within an MSP environment.
• Promote a strong customer service ethos, ensuring continuous two-way feedback regarding products and services, and understanding current customer priorities and challenges.
• Test and deploy updates to firewalls and routers.
• Update security and network information to reflect infrastructure changes accurately.
• Experience in hardware troubleshooting within Windows environments.
• Business Skills
• Proven experience on a support helpdesk, ideally within an MSP environment.
• Relevant certifications or evidence of proactive technical knowledge enhancement.

Working Hours

• Standard 40-hour workweek from 09:00 to 17:30, with a rotating schedule
• Office-based role with occasional travel to client locations as required.

What's in it for You?

• Opportunity to develop skills in new technology and control your technical environment.
• Autonomy in your role, allowing for personal growth and efficiency improvements.
• Flexible benefits package, including options for salary diversion into childcare vouchers, medical cover, etc.

About Our Client

Founded over 20 years ago, our client is committed to providing enterprise-level solutions to fast-growing small businesses. Their success is built on hiring exceptional candidates who are passionate about IT and eager to learn from each other.

Join our client's team and be part of a group that is passionate about technology and dedicated to helping clients achieve excellence in their industries. Apply now to take the next step in your career! Email your CV to [e-mail]

Services advertised are those of an Employment Agency.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting and Computer and Network Security

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