Support Engineer

Enterprise Recruitment Ltd; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology company in the United Kingdom is seeking a Support Engineer to provide technical support and guidance on electro-mechanical systems. The role involves managing service tickets, collaborating with engineers, and occasional customer visits to resolve issues on-site. The ideal candidate has a degree in engineering and strong communication skills, with a focus on customer service.

Qualifications

• UK/EU Passport holder.
• Understanding of software and PC systems.
• Experience with X-RAY systems / schematics is desirable.

Responsibilities

• Provide key technical support to customers globally.
• Manage income requests and provide engineering instructions.
• Collaborate with engineers on spare parts and field upgrades.
• Occasional customer visits for on-site assistance.

Skills

Understanding of electro-mechanical systems

Communication skills

Customer-facing

Self-motivated

Education

Degree in electrical, mechanical or relevant engineering discipline

Job description

As a Support Engineer, you will offer key technical advice and expertise on bleeding-edge technology, for a range of customers across the world.

This company are a global powerhouse at the forefront of their industry, who are producing products that will define and shape innovation, with strong brand recognition globally.

Role overview
Provide key technical support to customers globally, carefully managing income requests and offering hi-end engineering instructions to assist the service team on upgrades, maintenance and repair.

Responsibilities:

• Key contact for service engineering teams when encountering issues
• Lead and prioritize the follow-up management of open tickets
• Collaborate with engineers, identify spare parts and evaluate feasibility of field upgrades
• Occasional customer visits to assist with fixes on-site

What are we looking for?

• Degree in electrical, mechanical or relevant engineering discipline
• UK/EU Passport holder
• Technical: Understanding of electro-mechanical systems, software and PC
• Personality: Communication skills, customer-facing and self-motivated
• Desirable: X-RAY systems / schematics + mechanical drawings