Support Engineer

Company Description

We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our diverse teams of experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists with deep expertise in various sectors. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.

PA. Bringing Ingenuity to Life.

Job Description

Are you ready to be the problem-solving powerhouse behind cutting-edge technology, driving innovation and ensuring seamless operations as a Support Engineer?

As part of our Digital & Data team, you’ll work alongside colleagues from across PA to enhance our clients' applications and systems, ensuring they can perform their daily work on optimised systems while continuously improving the service.

The role sits within Digital Operations, providing live operational support to our clients. As a Digital Operations Support Engineer, you will be responsible for ensuring bugs are analysed and fixed within defined time frames according to SLAs; identifying and implementing features that ensure continuous improvement of client applications.

You will work alongside colleagues on L1 and L2 teams, or as part of a dedicated L3 support team in larger multi-supplier settings.

Qualifications

We are looking for Engineers highly skilled in Java, who can identify problems and develop solutions; implement new features and seek to continually improve client applications. We’re interested in the following skills and experience:

• Ability to resolve root cause analysis and troubleshoot solutions
• Experience in identifying efficiency improvements from manual actions to automated processes
• Experience in using monitoring tools, specifically Grafana & Kibana
• High level of technical skills across the following technology stack:
• Java 8+
• MVC, JDBC and RESTful
• Building tools such as Ant, Maven and Gradle
• Using a range of technologies and libraries in the Java ecosystem
• Using fundamental tools and languages (E.g. SQL, Unix, CLI tools, PowerShell, Shell Scripting, HTML, and CSS)
• External and embedded databases, relational and NoSQL (E.g. MongoDB, MySQL, Flink, Cassandra, SQL Server, Postgres)
• Experience in working across production and non-production instances of services
• Experience of transitioning services from Project/Development into Live Operational Support
• Ability to assess risk appropriately and work under pressure while ensuring strong communication with the client and the Digital Operations team

We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.

Apply today by completing our online application.

Additional Information

Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose-led meaningful work. We believe diversity fuels ingenuity and brings exciting perspectives.

We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:

• Health and lifestyle perks accompanying private healthcare for you and your family
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
• Generous company pension scheme
• Opportunity to get involved with community and charity-based initiatives
• Annual performance-based bonus
• PA share ownership
• Tax efficient benefits (cycle to work, give as you earn)

We recruit, retain, reward and develop our people based solely on their abilities and contributions. We welcome applications from underrepresented groups.

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

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