Support Engagement Officer

Buscojobs; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job description

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At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.

YOUR ROLE IN OUR FUTURE

The Supporter Engagement Officer works within the Supporter Engagement Team to deliver the highest level of donor care, stewardship, and data integrity across all giving types and fundraising channels, to develop relationships, improve supporter engagement and maximise the Foundation’s income objectives.

The role works closely with the Supporter Engagement Manager to cultivate and steward new and existing supporters by implementing and evaluating stewardship plans in line with the Foundation’s service level standards, predominantly through face to face, phone, mail and email. The Supporter Engagement Officer has responsibility for maintaining accurate records of donor activity in the Foundation’s database, ensuring compliance with all relevant Privacy and Fundraising Legislation, and acting as a first point of contact for enquiries as required.

Position Summary

The Supporter Engagement Officer works within the Supporter Engagement Team to deliver the highest level of donor care, stewardship, and data integrity across all giving types and fundraising channels, to develop relationships, improve supporter engagement and maximise the Foundation’s income objectives.

The role works closely with the Supporter Engagement Manager to cultivate and steward new and existing supporters by implementing and evaluating stewardship plans in line with the Foundation’s service level standards, predominantly through phone, mail, and email.

The Supporter Engagement Officer has responsibility for maintaining accurate records of donor activity in the Foundation’s database, ensuring compliance with all relevant Privacy and Fundraising Legislation and acting as a first point of contact for enquiries as required.

Key Relationships

Internal

• All Foundation and Peter Mac Staff
• Service Providers

External

• Donors and supporters
• General public
• Service providers

Skills

• Demonstrated fundraising experience, with experience and proven success in donor development and stewardship to achieve targeted outcomes
• Experience in coordinating fundraising or relationship-based programs
• Proven communication, collaboration, and negotiation skills
• Ability to build new relationships which generate revenue
• Excellent written and communication skills, and an understanding of fundraising legislation
• Strong IT and computer skills, including extensive experience with CRMs (Raisers Edge preferred)
• Demonstrated time management and organisational skills
• Demonstrated ability to work productively both autonomously and as a member of a team
• Self-motivated and thorough
• Accountable and trustworthy
• Experience in supporter communication and individual giving
• Experience of working with and coordinating volunteers
• An interest in cancer research and treatment

Key Accountabilities

1. Maximises Foundation revenue from mid-level value donors ranging across Direct Mail, Community Fundraising, Regular Monthly Givers, In-thanks, In-celebration and In-Memorial donors
2. Implements and evaluates stewardship plans for assigned donors in-line with Foundation service levels standards
3. Maintain accurate records and analysis of contacts in the database with donors, and other external relationships
4. Actively participates in fundraising activities and events to enhance donor relationships
5. Facilitates in-bound calls and acts as the first point of contact for enquiries from the general public and donors
6. Develop and maintain positive working relationships
7. Other duties as required

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

WHY WORK FOR PETER MAC

• Peter Mac offers a range of benefits which support our people both personally and professionally.
• Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
• We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community, and people with a disability.

The Peter MacCallum Cancer Centre acknowledges the traditional owners of the land on which our five sites are located throughout Victoria. We recognise their strength and resilience and pay our respects to their Elders past and present.