Support Desk/Network Analyst

PRP Architects LLP; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

PRP Architects LLP is seeking a Support Desk/Network Analyst to join their Technology team in London. This role involves providing first and second-line IT support across multiple offices, requiring strong technical skills in Windows and corporate IT systems. The position offers a competitive salary, hybrid working options, and an array of benefits leading to a supportive and collaborative work environment.

Benefits

Option to join Simply Health scheme

£100 towards eye care costs

Hybrid working plus 2 weeks remote working

23 days holidays plus bank holidays

Workplace Pension with 4.5% employer contribution

Enhanced family leave

Access to 1:1 Independent Pension Advice

Permanent Health Insurance up to 50% of salary

Season Ticket Loan

Cycle to work scheme

Social events such as parties and fundraising

Design Away Day (London)

Dog-friendly offices

Qualifications

• Minimum of three years’ experience in a customer-facing role in IT.
• Good understanding of Windows OS configuration and management concepts.
• Industry certification is a bonus.

Responsibilities

• Provide hands-on first & second-line support to 4 studios.
• Travel between offices as required.

Skills

Customer service

IT support

Time management

Tools

Active Directory

Microsoft Entra

Microsoft Intune

Microsoft Configuration Manager

Powershell

Job description

We are looking for a Support Desk/Network Analyst to join our busy Technology team in London.

We're looking to expand our practice with people who we believe will thrive in our fantastic working environment. At the core of our culture and ethos is our desire to encourage employees to feel part of the wider PRP team as well as their local studio.

The primary function of this role is to provide hands-on first & second-line support to PRP's 4 studios in London, Manchester, Wroclaw and Sopot. If you have Minimum of three years’ experience in a customer facing role in IT, awareness of customer and business needs as well as understanding of SLAs, we'd love to hear from you. In this role, you would need to be self-motivated, have good time management, methodological approach and attention to detail.

Required Technical skills:

• Experience supporting Windows 10/11 clients and Microsoft Office suite.
• Experience managing iOS devices on an MDM platform.
• Experience supporting specialist software (Autodesk, Adobe) is a bonus.
• Experience with corporate IT management systems: Active Directory, Microsoft Entra and Intune, Microsoft Configuration Manager, endpoint and email security suites.
• Good understanding of Windows OS configuration and management concepts: GPOs, Intune configurations, Windows security model.
• Industry certification is a bonus
• Working knowledge of Powershell beneficial.

In this role some inter-office travel will be required.

As well as a competitive salary, we also offer fantastic benefits:

• Option to join Simply Health scheme to obtain treatment and reclaim medical costs
• £100 towards cost of eye care
• Hybrid working plus up to 2 weeks of remote working
• 23 days' holidays plus bank holidays (increasing to 25 days after 3 years)
• Workplace Pension with 4.5% employer contribution
• Enhanced family leave
• Access to 1:1 Independent Pension Advice
• Permanent Health Insurance up to 50% of salary
• Season Ticket Loan
• Cycle to work scheme
• Social events such as annual study trip, summer and Christmas parties, charity fundraising opportunities
• Design Away Day (London)
• Dog-friendly offices

PRP is an equal opportunities employer.

We are a Disability Confident Committed Employer with inclusive and accessible recruitment processes. Please contact us if you need any support in making your application.