Support Desk Co-ordinator- Fixed Term Contract

DPD Group; Smethwick; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a Support Desk Coordinator to join their Infrastructure and Sustainability team. This role involves managing a defect reporting system, liaising with contractors, and ensuring efficient task allocation. The ideal candidate will demonstrate strong administrative skills and a commitment to the company's core values. With a focus on sustainability and innovation, this role offers not only job stability but also opportunities for career growth. If you thrive in a fast-paced environment and are eager to contribute to a dynamic team, this position is perfect for you.

Benefits

Enhanced maternity and paternity packages

Free life assurance (4x salary)

Onsite parking

Health kiosks

Shopping discounts

Milestone days off

Support for eye health

Qualifications

• Strong administrative skills and attention to detail are essential.
• Excellent verbal and written communication skills required.

Responsibilities

• Coordinate and liaise with contractors via the defect reporting system.
• Manage the defect system, including task allocation and follow-up.

Skills

Administrative Skills

Attention to Detail

Organizational Skills

Time Management

Decision-Making

Communication Skills

Proficiency in Microsoft Excel

Proficiency in Google Sheets

Job description

Support Desk Co-ordinator - Fixed Term Contract

• Full-time
• Job Title: Support Desk Co-ordinator
• Function: Administrative
• Vacancy Type: Fixed Term Contract

• Contract Type: Permanent / 37.5 hours per week
• Days of Work: Monday to Friday

DPD, a member of Geopost, is one of Europe's leading parcel delivery networks and aims to be the most sustainable delivery company in the UK, with a turnover of over £2 billion. We deliver excellent service, utilize cutting-edge technology, and prioritize recruiting and retaining top talent.

DPD is a Valuable 500 company and a Disability Confident Employer.

Our General Manager - Property Contracts is seeking an experienced Support Desk Coordinator to join their high-performing team. This role is to cover maternity leave and will be based within our Infrastructure and Sustainability department in Smethwick.

As Support Desk Coordinator, your key responsibilities will include:

• Coordinating and liaising with internal and external contractors via the defect reporting system.
• Being the first point of contact for general enquiries related to the defect system.
• Managing the defect system, including task allocation and follow-up on job completion.
• Analyzing worksheets for reactive work.
• Processing quotes, raising orders, and instructing works.
• Raising capital on the internal finance system.
• Performing any other tasks as directed by the General Manager of Property.

About You

The successful candidate will demonstrate strong administrative skills, exceptional attention to detail, excellent organizational and time management skills, and decision-making abilities. Knowledge of building systems is essential.

You should also possess:

• Excellent computer skills, with proficiency in Microsoft Excel or Google Sheets.
• The ability to work independently and efficiently at a fast pace.
• Excellent verbal and written communication skills.
• Alignment with the core values of DPD: Passion, Respect, Honesty, Flexibility, Caring, and Accountability.

We value our people highly and offer benefits such as enhanced maternity and paternity packages, free life assurance (4x salary), onsite parking, health kiosks, shopping discounts, milestone days off, and support for eye health.

Joining DPD offers not only job stability but also career growth opportunities. We are committed to recognizing and developing talent, with many promotion opportunities within the organization. If our values resonate with you and you are eager to contribute to our success, we encourage you to apply today.