Support Desk Co-ordinator- Fixed Term Contract

DPD Group UK; Smethwick; On-site; GBP 36,000; Full time

Job summary

An established industry player seeks a diligent Support Desk Coordinator to enhance their Infrastructure and Sustainability department. This role offers a unique opportunity to contribute to a high-performing team, ensuring seamless coordination with contractors and effective management of tasks. The ideal candidate will possess strong administration skills, exceptional attention to detail, and a good knowledge of building systems. With a commitment to employee development and a supportive work environment, this position promises both stability and growth. If you are passionate about delivering excellent service and thrive in a fast-paced setting, this could be the perfect opportunity for you.

Benefits

Enhanced maternity and paternity packages

Free life assurance of 4x salary

Free onsite parking

Health kiosks at locations

Discounted shopping from retailers

Milestone days off

Free eye tests and glasses support

Qualifications

• Strong administration skills with exceptional attention to detail.
• Excellent organizational skills and time management abilities.
• Good knowledge of building systems required.

Responsibilities

• Coordinate and liaise with contractors via the defect reporting system.
• Be the first point of contact for general enquiries relating to the defect system.
• Manage task allocation and completion of jobs.

Skills

Administration Skills

Organizational Skills

Time Management

Decision-Making

Building Systems Knowledge

Verbal Communication

Written Communication

Computer Skills

Microsoft Excel

Google Sheets

Job description

Company Description

• Contract Type: Permanent / 37.5 hours per week
• Salary: £35,641.20
• Location: Smethwick - Roebuck Lane B66 1BY
• Days of Work: Monday to Friday

DPD is a member of Geopost, one of Europe's leading parcel delivery networks, and aims to be the most sustainable delivery company in the UK, with a turnover of over £2 billion. We deliver the best service, use the best technology, and recruit and retain the best people in the industry.

DPD is a Valuable 500 company and a Disability Confident Employer.

Job Description

Our General Manager - Property Contracts is looking to recruit an experienced Support Desk Coordinator to join their high-performing team. This role is to cover maternity leave and will be based within our Infrastructure and Sustainability department in Smethwick.

As our Support Desk Coordinator, your key responsibilities will include:

1. Coordinate and liaise with internal and external contractors via the defect reporting system.
2. Be the first point of contact for general enquiries relating to the defect system.
3. Manage the allocation of tasks and chase the completion of jobs as the main user of the defect system.
4. Analyse worksheets for reactive work.
5. Process quotes, raise orders, and instruct works.
6. Process invoices.
7. Raise capital on the internal finance system.
8. Perform any other tasks as designated by the General Manager of Property.

Qualifications

About You

The successful candidate will demonstrate strong administration skills with exceptional attention to detail. You will have excellent organisational skills, time management, and decision-making abilities. A good knowledge of building systems is required.

Additionally, you will need to:

• Have excellent computer skills, with proficiency in Microsoft Excel or Google Sheets.
• Be able to work independently and effectively at a fast pace.
• Possess excellent verbal and written communication skills.
• Demonstrate the core values of the DPD DNA – Passion, Respect, Honesty, Flexibility, Caring, and Accountability.

Additional Information

We value our people highly, recognizing that they are at the heart of our business. We offer more than just a salary and job stability, including:

• Enhanced maternity and paternity packages.
• Free life assurance of 4x salary upon joining the pension scheme.
• Free onsite parking for all employees.
• Health kiosks visiting every location.
• Discounted shopping from hundreds of retailers, including up to 5% off supermarket shopping.
• Milestone days off to celebrate with family and friends.
• Free eye tests and support with glasses costs.

Joining DPD offers a stable job and career growth opportunities. We are committed to recognising and developing talent and promoting from within. If you share our values and aim to help us deliver excellent service, apply today.