Support Desk Administrator

Atlas; Newport; On-site; GBP 28,000; Full time

Job summary

Atlas recherche un membre motivé pour rejoindre son équipe de soutien à Newport. Le candidat idéal doit être capable de gérer un volume élevé d'appels et d'emails avec professionnalisme et courtoisie. Ce poste offre des possibilités de développement de carrière, ainsi que des avantages comme des congés payés et une aide financière au bien-être.

Benefits

Free on-site parking

22.4 paid days holiday per year

Wagestream platform for financial wellbeing

Cycle to work scheme

Qualifications

• Compétences en communication écrite et verbale.
• Volonté d'apprendre sur le terrain.
• Joueur d'équipe fiable.

Responsibilities

• Gestion de la planification des opérateurs en utilisant des systèmes de temps.
• Répondre aux demandes des employés et des clients.
• Gestion des problèmes clients et des retours négatifs.

Skills

Communication

Computer literacy

Teamwork

Job description

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Would you like to play a key role in a thriving company? Are you looking for a challenge?

We have an exciting opportunity to join our fast-paced support team in Newport. Working in a busy environment with a high volume of calls and emails that need to be dealt with in a friendly, professional manner, as a motivated team member of 10, you will also provide help and support to our area managers.

What we are offering:

• Starting Salary £28,000 per annum
• 12-hour shifts: 2 days, 2 nights, 4 days off (night shifts begin after your induction on day shifts).
• Free on-site parking
• 22.4 paid days holiday per year

What makes this job amazing?

• Full learning and support from Atlas.
• Learning and development led by you: support in areas you like or want to learn more about.
• The ability to progress your career within Atlas.
• The opportunity to work amongst people who value and support each other, achieving remarkable results.
• Wrkit – our employee benefits programme which helps you financially whilst maintaining a healthy lifestyle (access to high street discounts, online training, home workouts, mindfulness classes, feedback surveys, and more).

Overview of Responsibilities, Duties & Requirements

You will play a key part in the Atlas Support Team, responsible for ensuring the smooth delivery of our contracted services and supporting our field-based cleaning.

You will need a friendly, calm, and professional manner when dealing with colleagues and customers. Your team will need to be able to rely on you, so excellent communication skills and attention to detail will be essential, along with good computer literacy, and an ability to work under pressure.

Key Responsibilities & Duties:

• Allocation/scheduling of operatives using Time and Attendance systems (training will be provided).
• Quality audits, tracking, and management.
• Answering employee and client queries, helping to resolve issues.
• Supporting with clients who provide negative feedback.
• Supporting client reporting requirements.
• Reactive calls and periodic management.
• Management and coordination of reactive mobile cleaning technicians.
• Overall client and staff issue management and general inquiries.
• General administration duties to meet business needs.
• Supporting other departments in day-to-day operations.
• Training provided to succeed in the role.

Working Hours

We operate a 24/7, 365-day Support Service Desk supporting colleagues and clients. The shift pattern is 4/4, consisting of 2 day shifts, 2 night shifts, and 4 days off. Annual leave is 22.4 days including bank holidays.

About You

Are you who we are looking for? Are you conscientious? Atlas aims to provide the best possible service to clients and employees. If you can deliver excellent customer service and resolve issues efficiently, we want to hear from you!

Skills required include general computer skills, excellent written and verbal communication, willingness to learn on the job, and being a strong team player. We value qualities such as sharing ideas, offering encouragement, communicating effectively, reliability, and working towards excellence.

Please note: An Enhanced DBS check will be required for this position.

About The Company

What makes this job amazing?

Full learning & support from Atlas, Wagestream platform for financial wellbeing, cycle to work scheme, staff recognition (Stars of Atlas), and engagement portal. Opportunities for career progression and development are available.

Who are we?

Atlas is a family-oriented company founded in 1986, employee-owned, and one of the UK’s fastest-growing business support firms, providing various support services across numerous client sites. Our success is driven by our passionate, committed team who embody our values and purpose: to create happiness in ourselves and others.

Our Purpose

To create happiness in ourselves and others through work and life, showing kindness, delivering on promises, and going the extra mile.

Our Values

We are a family that shares, supports, and works together, emphasizing honesty, authenticity, and proactive action to bring happiness and success to our clients and colleagues.