Support Coordinator- MUST HAVE ERP EXPEIRNCE

Brook Street; Hemel Hempstead; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading company based in Hemel Hempstead is seeking an ERP Support Coordinator to manage operations of their Priority Software ERP system. The role involves providing user support, coordinating updates, and driving system improvements. Ideal for a proactive individual with strong technical knowledge and problem-solving skills.

Qualifications

• Proven experience as a Priority Software power user.
• Strong analytical and troubleshooting skills.
• Experience with project coordination is a plus.

Responsibilities

• Provide first-level support for ERP users and troubleshoot technical issues.
• Monitor ERP system performance and suggest system improvements.
• Coordinate with ERP support companies on updates and customisations.

Skills

Analytical skills

Troubleshooting

Communication

Teamwork

Attention to detail

Tools

Priority Software

Job description

Support Coordinator- ERP (Enterprise Resource Planning) system
Hours: Full-time, Monday to Friday, 8:30am - 5:00pm, office based, 1 day hybrid

located in Hemel, 35 to 40k based on experience.

About the Role

We are looking for an experienced and detail-oriented ERP Support Coordinator. In this role, you will manage the day-to-day operations of our Priority Software ERP system, providing first-line user support, coordinating system updates, and driving system optimisation across the business.

This is a great opportunity for someone with strong technical knowledge of Priority Software and a proactive approach to problem-solving and collaboration.

Key Responsibilities

• Provide first-level support for ERP users and troubleshoot technical issues
• Liaise with IT and external Priority Software partners for issue resolution
• Monitor ERP system performance and suggest improvements
• Deliver user training and create easy-to-follow guides and documentation
• Work with internal departments to gather feedback and coordinate system enhancements
• Support software testing and manage reporting of test results
• Coordinate with ERP support companies on updates, customisations, and upgrades
• Maintain data accuracy and ensure system configurations meet company standards
• Support ongoing process improvements and system efficiency
• Carry out other tasks as directed by the Operations Director

What We're Looking For

• Proven experience as a Priority Software power user
• Strong analytical and troubleshooting skills
• Excellent communication and teamwork abilities
• Organised, with good attention to detail
• Experience with project coordination is a plus

Apply now

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