Support Coordinator for Apprentices

Integrated Care System; Hatfield; On-site; GBP 28,000 - 32,000; Part time

Job summary

A leading healthcare organization in Hatfield is seeking a Support Coordinator for Apprentices to manage and support apprenticeship programs. This part-time role requires administration experience and knowledge of apprenticeship frameworks. The ideal candidate will ensure that apprentices receive adequate support during their time in the program and help maintain learner records. A salary of £28,860 to £31,671 is offered for this fixed-term position.

Qualifications

• Mandatory education qualifications including GCSEs in Math and English.
• Experience in administration for at least 2 years.
• Ability to provide effective training and support.

Responsibilities

• Ensure apprentices are supported throughout their programs.
• Maintain learner records for audit compliance.
• Participate in quality assurance for apprenticeships.

Skills

Administration experience

Understanding of apprenticeships

Computer skills

Ability to train/support others

Education

Education to Level 3 and Maths & English GCSE (grade C/4)

Assessor/Coaching qualification Level 3/4

Business administration qualification Level 3 or above

Tools

Word

Excel

Databases

Job description

Go back Hertfordshire Partnership University NHS Foundation Trust

Support Coordinator for Apprentices

The closing date is 21 August 2025

o To work within the learning and development team providing effective professional quality support to enable the department to fulfil its function to a high standard.

o The main role will be to be involved in all aspects of coordination and support for apprenticeships.

o The post holder will manage their workload with advice from the team.

o You will play a critical role in promoting supporting and facilitating staff through their apprenticeship journey, building knowledge of the process and of education providers to act as a primary resource for our interested learners.

o Flexibility is essential to adapt to the competing demands and requests as well as cover colleagues as required.

o Experience in managing multiple systems and databases is essential.

o To support the Trust Mission by incorporating the values into the day-to-day role: welcoming, kind, positive, respectful, and professional.

Main duties of the job

Ensure that apprentices are adequately supported throughout their time on programmes.

To keep up to date with national and local developments which may affect delivery of apprenticeship programmes.

Maintain learner records to ensure audit requirements are fully complied with.

Provide outstanding pastoral support to apprentices during the period of their programme and facilitate guidance when required.

To participate in internal and external events as required

Support the promotion of apprenticeships across all services.

About us

Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission.

Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.

Job responsibilities

Clinical Responsibility

Identify and share good practice.

Provide pastoral support for learners in clinical environments.

Leadership and Staff Management Responsibility

To support learners supervision, training and development of employees/students/trainees or equivalent others, including whether they are responsible for recruitment, appraising and disciplinary matters.

Beopen and approachable as well as proactive in discussing and agreeing a process to monitor an employees mental and physical health.

Manage resources effectively clinical, office and other equipment.

Ensure compliance with the financial regulations of the trust.

To understand the apprenticeship framework and national levy

Service Development and Improvement

To participate in standardisation, self-assessment reviews and quality improvement activities.

To participate in quality assurance for the apprenticeships when required.

Communications

To effectively communicate with external partners and education providers.

To be sensitive, contentiousness, and professional in all interactions within our own organisation, trust, and multi-professional staff groups.

Person Specification

Qualifications

• Education to Level 3 and Maths & English GCSE (grade C/4) or equivalent
• Assessor/Coaching qualification Level 3/4
• Business administration qualification Level 3 or above

Experience

• Administration experience of at least 2 years
• Demonstrate an understanding of apprenticeships and willingness to learn.
• Computer experience and familiarity with word/excel and databases.
• Ability to train/support others with energy and enthusiasm and provide a supportive environment.
• Knowledge of assessment and training
• Previous working experience in a related field
• Thorough knowledge of apprenticeship frameworks and claiming

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

The Colonnades, Beaconsfield Road, Hatfield, AL10 8YE

£28,860 to £31,671 a yearper annum, pro rata (including 5% HCAS)

Contract

Fixed term

Duration

7 months

Working pattern

Part-time

Reference number

367-CORP-9613

Job locations

The Colonnades, Beaconsfield Road, Hatfield, AL10 8YE