Support Coordinator

Home Group; Stockton-on-Tees; On-site; GBP 26,000; Full time

Job summary

A leading company in social support is seeking a Support Coordinator. You will play a crucial role in empowering customers with complex needs towards independent living. The position offers flexible hours, great benefits, and a chance to work within a diverse team that values inclusion and personal growth.

Benefits

34 days leave, increasing to 39

Health cash plan

High street discounts

Opportunities for career growth

Support for wellbeing

Qualifications

• Experience in creating person-centred support plans.
• Experience in coordinating customer referrals.
• Ability to work independently and manage stress.

Responsibilities

• Create and coordinate support plans with customers.
• Assist with daily activities, ensuring enhanced independence.
• Conduct risk assessments and support planning.

Skills

Resilience

Independence

Communication

Collaboration

Job description

Job Description - Support Coordinator (251032)

Location: Teesside and Cleveland

Type: Permanent, Full or Part Time (37.5 or 15 hpw)

Pay: £13.21 per hour (Salary £25,838 per annum [pro rata for part time]) and great benefits including Health Cash Plan

About the role: Want to be part of a team that cares and empowers you to help change a customer’s life? As our Support Coordinator, you'll support customers with complex needs to develop skills for independent living. Your work will make a difference each day!

Typical day includes:

• Creating support plans with customers and coordinating Support Workers.
• Working across services in Teesside with diverse customers.
• Assisting with daily activities like meals, shopping, budgeting, and tenancy maintenance.
• Conducting risk assessments, support planning, and reviews.
• Building rapport through chats and catch-ups, collaborating with colleagues.

What you bring:

• Passion for supporting customers to live their best lives.
• Experience in creating person-centred support plans and supporting colleagues.
• Experience in coordinating customer referrals.
• Ability to work independently, remain calm, and be resilient.
• Access to a vehicle insured for business use; mileage support provided.

Note: Due to sponsorship limits, we cannot currently offer sponsorship to external candidates. This is under review.

Our team: Outgoing, diverse, supportive, led by Senior Client Service Manager Yvonne, who has been with us since 2014.

Job details:

• Flexible hours to meet customer needs, including early mornings, evenings, weekends, and sleep-ins.
• Regular team meetings and training.
• Use of technology for support plans and online learning.
• Includes waking nights and working through the night.
• Enhanced DBS check paid for by us.

Our culture: We celebrate diversity and inclusion, supporting networks for Multicultural, LGBTQIA+, and Disability colleagues to foster an inclusive environment.

Benefits:

• 34 days leave, increasing to 39, plus volunteer days.
• Health cash plan saving up to £1140/year.
• High street discounts on shopping, holidays, and more.
• Opportunities for career growth within the organization.
• We prioritize wellbeing and support for our colleagues.

For reasonable adjustments during recruitment, contact [e-mail].

Work Location:

Stockton on Tees (Halifax House), Unit 14, Falcon Court, Preston Farm Business Park, Stockton-on-Tees TS18 3TS