Support Coordinator

Home Group; South Shields; On-site; GBP 26,000; Full time

Job summary

A leading organization is seeking a Support Coordinator to provide essential support to customers with complex mental health needs in South Tyneside. The role includes creating support plans, assisting with daily activities such as budgeting and meal preparation, and collaborating to enhance customer lives. With flexible hours and a focus on staff wellbeing, this position offers a rewarding opportunity to make a real difference.

Benefits

34 days leave increasing to 39

Health cash plan

800+ discounts on various services

Opportunities for career growth

Qualifications

• Experience in creating person-centred support plans.
• Experience in coordinating and assessing customer referrals.

Responsibilities

• Creating support plans with customers.
• Helping customers with daily activities.
• Conducting risk assessments and support planning.

Skills

Collaboration

Attention to detail

Resilience

Job description

Job Description

Support Coordinator -(251027)

Description

Support Coordinator

South Tyneside STEP

Permanent, full-time 37.5 hours per week

Pay £13.21 per hour (£25,838 per annum) plus great benefits including Health Cash Plan

Home, a place where you belong

Want to be part of a team that cares and empowers you to help change a customer’s life for the better? As a Support Coordinator, you’ll be at the heart of supporting our customers with complex mental health needs to develop skills for independent living. You’ll make a difference each day by helping our customers achieve their hopes and aspirations. Amazing, we know!

Typical day as a Support Coordinator

1. Creating support plans with your customers
2. Helping customers with daily activities such as making meals, shopping, budgeting, maintaining their tenancy, and moving to independent accommodation if able
3. Carrying out risk assessments, support planning, goal setting, and regular reviews
4. Having conversations, catch-ups, and collaborating with colleagues—there’s no rushing from one customer to the next!

Feel good about going home each day knowing you’ve helped change lives. You’ll do that here, working for one of the top ten Great Places to Work in the UK!

You bring

1. Passion for supporting customers to live their best lives, working collaboratively with attention to detail
2. Experience in creating person-centred support plans and supporting colleagues to implement them
3. Experience in coordinating and assessing customer referrals
4. The ability to work independently, stay calm under pressure, and be resilient
5. Own a vehicle insured for business purposes; mileage will be reimbursed

Note: Due to current sponsorship limitations, we cannot offer sponsorship to external candidates for this role. This is under regular review.

Our team

You’ll join Nicole Bainbridge, Nicole Pinkney, and the South Tyneside STEP team. We’re passionate about our work, proud of our service, and enjoy a supportive environment with cuppas, chats, and singing along with the radio!

Job details

1. Flexible start and finish times to meet customer needs
2. Proficiency in technology for support plans, online learning, and collaboration
3. Enhanced DBS check required; paid for by us

A place where you belong

We value authenticity and diversity. Our internal networks support everyone to be their true selves. Together, we make Home Group a great place to work!

What’s in it for you?

1. 34 days leave (including bank holidays and a personal 'me day') increasing to 39 days, with options to buy more and time off for volunteering
2. Health cash plan saving you up to £1140 annually, covering dental, optical, prescriptions, and more
3. Over 800 discounts on groceries, holidays, and days out; savings on phones, bikes, and cars
4. Opportunities for career growth within the organization
5. Recognition as one of the UK’s best places for wellbeing, with supportive tools and resources

Learn more about our benefits on our website.

Find out more