Support Coordinator

Stroke Association; Manchester; Remote; GBP 60,000 - 80,000; Part time

Job summary

A UK healthcare charity is seeking a part-time Support Coordinator to provide person-centred support to stroke survivors and their carers. The role requires effective communication, emotional resilience, and experience with vulnerable individuals. Applicants must reside in the UK and have the right to work. This position involves regular travel for home visits and community engagement. Flexible working options and reasonable adjustments are available.

Qualifications

• Experience providing person-centred support to empower vulnerable people.
• Nurturing emotional resilience to handle complex calls.
• Facilitating face-to-face group work.
• Communicating effectively with a diverse audience.

Responsibilities

• Organise effective service communication for stroke survivors and carers.
• Maintain accurate records on CRM database compliant with GDPR.
• Develop and manage service volunteers for support delivery.

Skills

Person-centred support

Emotional resilience

Effective listening

Communication skills

Job description

Overview

Region: London. Salary circa £19,596 per annum (inner London weighting £2,821 per annum or outer London weighting £1,625 per annum may be applied in accordance with where you live). Closing date: Wednesday 10 September 2025. Interview date: Wednesday 17 September 2025. Job type: Part time. Ref S11312 | Stroke Association Support Coordinator | Home-based, Croydon. Regular travel will be required as part of this role (will include team meetings or other work-related meetings). Salary circa £19,596 per annum (inner London weighting £2,821 per annum or outer London weighting £1,625 per annum may be applied in accordance with where you live). 25 hours per week. Our services are contracted and funding for this contract is in place until 31 March 2026.

Responsibilities

• Organise and facilitate effective service communication for the benefit of stroke survivors and carers in understanding and achieving their goals.
• Ensure that timely, confidential and accurate records are kept on our CRM database and that all data is in line with our retention policy and GDPR compliant.
• Develop and manage service volunteers to support service delivery for stroke survivors and carers as required.

You will have experience in

• Experience of providing person-centred support to empower vulnerable people or people with a disability or long-term health condition and their carers.
• Ability to nurture emotional resilience needed to handle a variety of calls, potentially dealing with complex and challenging situations whilst working in your own home.
• Experience in facilitating face-to-face group work with vulnerable people or people with a disability or long-term health condition.
• Effective listening skills with the ability to communicate clearly and effectively with a diverse audience including anyone experiencing communication difficulties via a combination of face-to-face visits or meetings, telephone calls, emails or letters, and digital methods (such as video calls).

This role requires regular travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Please click here to view the role profile.

How to apply

To Apply Email: Please submit your CV (including details of your current address) and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role. Closing Date: 10 September 2025 | Interview Date: 17 September 2025. Please note all roles close at midnight.

Interviews will be held at Stroke House: 240 City Road, London, EC1V 2PR. Please let us know if this will present any challenges when you email your application. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

About The Stroke Association

Finding Strength Through Support

When stroke strikes, part of your brain shuts down. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt. We believe everyone deserves to live the best life they can after stroke. We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives. The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year, including one-to-one and group support, funding vital scientific research, and campaigning to secure the best care.

We are committed to an equitable and inclusive workplace and welcome applications from people affected by stroke, people of colour, LGBT+ communities and disabled people. We are a Disability Confident employer and offer flexible working, reasonable adjustments, and access to work. If you have questions or access needs, we are happy to discuss any support and adjustments we can make during the recruitment process.

If you need to contact us, please email us at the indicated address.