Support Coordinator

Forward Leeds; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading organization dedicated to supporting individuals in their recovery journey as a Support Coordinator. You will provide critical support in a dynamic environment, engaging with service users through various interventions and facilitating pathways to stability and independence. This role offers a rewarding opportunity to make a profound difference in people's lives while benefiting from generous leave and professional development support.

Benefits

Generous annual leave (27 days + bank holidays)

Enhanced occupational sick pay

Employer pension contributions

Death in service benefit

Learning and development opportunities

Flexible working and family-friendly policies

Wellbeing support, including Employee Assistance Programme

Qualifications

• Experience in support work or related field preferred.
• A committed drive to support people with compassion.

Responsibilities

• Manage caseloads, delivering psychosocial interventions.
• Work within a multi-disciplinary team for assessments.
• Facilitate group sessions and collaborate with partners.

Skills

Empathy

Motivation

Professionalism

Job description

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.

We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people.

Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice the jobs here are still branded ‘Humankind’. Next year we’ll be fully integrating our recruitment systems but for now they are separate.

Support Coordinator

Location: Manchester

Contract: Permanent

Are you passionate about helping others and making a meaningful impact in people’s lives? Join our dedicated team as a Support Coordinator and be part of a service that’s all about recovery, empowerment, and positive change.

About the role

As a Support Coordinator, you’ll play a vital role in helping individuals rebuild their lives in a supported accommodation setting. You’ll provide recovery-focused support, advice, and guidance to people on their journey to stability and independence. No two days are the same — from leading 1:1 sessions and group work to coordinating clinical appointments and collaborating with volunteers, your work will be hands-on, rewarding, and transformative.

Responsibilities include:

• Managing a caseload of service users, delivering psychosocial interventions.
• Working within a multi-disciplinary team for assessments, risk assessments, and referrals.
• Facilitating group sessions with diverse individuals.
• Collaborating with partnership agencies to ensure continuity of care.

Please note you will be required to provide on-call cover 1 in 8 weeks.

About you

We are looking for someone empathetic, motivated, and committed to making a difference. Experience in support work or a related field is preferred but not essential; a drive to support people with compassion and professionalism is key.

Please note: If viewing this on Indeed, the link to the full job description may not work. Please apply via our company website to view the full details.

‘The salary advertised demonstrates the full earning potential for this role; starting salaries allow for pay progression within the pay band.’

For full person specifications and job details, please visit this link.

Who are we…

Waythrough (formerly Humankind) launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down barriers to support. We address poverty and disadvantage through mental health, substance use, housing, and related services.

We operate nearly 200 services across England with around 3,500 staff and volunteers supporting approximately 125,000 people annually.

As we integrate our systems and processes, some roles are still branded ‘Humankind’. We appreciate your patience during this transition. You can also view jobs on the Richmond Fellowship and Aquarius sites at this link.

What we offer

• Generous annual leave (27 days + bank holidays, increasing to 32 after 1 year)
• Annual leave purchase scheme
• Enhanced occupational sick pay
• Employer pension contributions
• Death in service benefit
• Free Will writing
• Eyecare vouchers
• Blue light card discounts
• Learning and development opportunities
• Flexible working and family-friendly policies
• Wellbeing support including Employee Assistance Programme and support networks

Equal Opportunities Statement: We value diversity and encourage applications from all backgrounds, including those with lived experience of substance use. For support with your application, contact [e-mail].