Support Consultant - Hybrid

eRecruitSmart; Fleet; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading technology service provider in the Fleet area seeks a Sage X3 Support Consultant to join their team. This hybrid role involves resolving customer issues with Sage X3 ERP and other software solutions. Candidates should have strong customer support experience and proficiency in troubleshooting software problems. The company offers a competitive salary, 25 days of holiday, and a focus on employee wellbeing and growth.

Benefits

Excellent competitive salary

25 days holiday plus Bank Holidays

Healthcare Cash Plan

Employee Assistance Programme

Volunteering Leave

Discretionary paid sick leave

Free car parking available

Qualifications

• Experience resolving software issues in a customer support role.
• Ability to diagnose and resolve issues with Sage X3.
• Strong customer service skills with a proactive mindset.

Responsibilities

• Act as the first point of contact for customers.
• Manage the full incident lifecycle, ensuring timely resolution.
• Collaborate with internal teams for complex queries.
• Document root causes and resolutions clearly.

Skills

Customer support experience

Sage X3 expertise

Strong communication skills

Analytical approach to troubleshooting

Proficient in Microsoft Excel

Familiarity with ticketing systems

Job description

Our client is on a mission to enable their customers to unlock their business potential via Sage X3, Sage Intacct, as well as their propriety X3CloudDocs solution and they are recruiting for a Sage X3 Support Consultant in a hybrid role that is based in the Fleet area.

The company are the longest standing Sage X3 partner in the UK with over 450 years of combined expertise in the sale, implementation, development and support of Sage X3. Helping their customers grow and evolve their business, arming them with the tools and skills to perform at their best, is at the heart of what they do!

Are you passionate about delivering exceptional customer support and solving complex software issues? Do you thrive in a collaborative environment, building strong relationships with customers and colleagues alike? If so, we’d love to hear from you!

To apply for the role of Sage X3 Support Consultant you must have:
1. Customer support experience in resolving software issues
2. Experience of Sage X3 customer support
3. The right to live and work in the UK on a permanent basis

About the role
Our client is looking for a dedicated Support Consultant to join their team. You’ll play a key role in supporting their customers by resolving issues with Sage X3 ERP, Sage Intacct, and their own proprietary X3CloudDocs solution and plugins. This is an exciting opportunity to work with cutting-edge software while growing your skills in a supportive, hybrid working environment.

Key Areas of Activity

• Act as the first point of contact for customers, diagnosing software issues and delivering effective solutions
• Own and manage the full incident lifecycle, ensuring timely resolution and SLA compliance
• Maintain regular, clear communication with customers to keep them informed and assured
• Collaborate with internal teams and third parties to resolve complex or multi-faceted queries
• Prioritise and manage support calls effectively, addressing quick wins and urgent issues as they arise
• Log and maintain accurate, detailed records for all support interactions from start to finish
• Advocate for customer satisfaction, contributing to retention and long-term business growth
• Document root causes and resolutions clearly to support knowledge sharing and future troubleshooting
• Spot recurring issues and work with the team to implement lasting solutions
• Identify and discreetly progress commercial opportunities, and attend customer and internal meetings as needed

About the rewards

• Excellent competitive salary
• 25 days holiday plus Bank Holidays
• Healthcare Cash Plan
• Employee Assistance Programme
• Volunteering Leave
• Discretionary paid sick leave
• Hybrid working
• Free car parking available

About You

• Extensive knowledge and experience of working with SageX3
• Experienced in a customer-facing role, diagnosing and resolving software issues with Sage X3, and ideally finance experience
• Familiarity with ticketing systems (e.g. Freshdesk, Jira, Zendesk, or ServiceNow)
• Strong communication skills, with the ability to explain technical concepts to non-technical users
• Analytical and methodical approach to troubleshooting and software problem resolution
• Solid understanding of software testing, troubleshooting, and issue diagnosis
• Proficient in Microsoft Excel (intermediate level) and other MS Office applications
• Excellent customer service skills with a proactive, solutions-focused mindset
• Strong attention to detail, with the ability to manage time and priorities under pressure
• Effective team player who also works well independently, sharing knowledge openly
• Willingness to continually develop product and business knowledge, especially in finance or distribution

About the company
At this company you’ll have the opportunity to work hands-on with cutting-edge technology and innovative products that make a real impact. They offer a competitive salary and the flexibility to work on a hybrid basis. Your wellbeing matters to them and they’re committed to supporting your personal and professional growth every step of the way. They are based in leafy Church Crookham with free car parking available.

How to Apply
Please note that eRecruitSmart is advertising this role on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must reside in and have eligibility to work and reside in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!