Support Consultant

With Intelligence; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

As a FolioMetrics Support Consultant at With Intelligence, you will deliver technical support and consulting services for our CRM platform. You will engage with clients to troubleshoot, understand their unique needs, and provide tailored solutions while ensuring exceptional customer service. Join an energetic team that values communication and client satisfaction with excellent benefits.

Benefits

24 days annual leave rising to 29 days

Enhanced parental leave

Medicash (Health Cash Plans)

Wellness Days

Flexible Fridays

Birthday day off

Employee assistance programme

Travel loan scheme

Charity days

Breakfast provided

Social events throughout the year

Qualifications

• Recent graduate or early career stage.
• Strong problem-solving and communication skills required.
• Attention to detail and ability to manage multiple requests.

Responsibilities

• Provide exceptional technical support for the FolioMetrics platform.
• Assist clients in maximizing platform efficiency and value.
• Collaborate with internal teams to enhance product based on client feedback.

Skills

Problem-Solving

Communication

Attention to Detail

Customer Service

Education

Recent Graduate

Job description

Description

As a FolioMetrics Support Consultant at With Intelligence, you will be responsible for providing exceptional technical support and consulting services to our clients who utilize our FolioMetrics platform. FolioMetrics is a powerful CRM and reporting tool for the investment management industry, and your role will involve assisting clients in maximizing the value and efficiency of the platform.

In this role, you will be the primary point of contact for clients, troubleshooting technical issues, answering inquiries, and providing guidance on the use of the FolioMetrics platform. You will work closely with clients to understand their specific needs and requirements, offering tailored solutions and best practices to address their challenges.

As a Support Consultant, you will collaborate with internal teams, such as product management and development, to communicate client feedback, contribute to product enhancements, and ensure a seamless client experience. Your strong communication skills and technical expertise will be essential in resolving client issues promptly and effectively.

• You are a recent graduate or in the early stages of your career.

• Strong problem-solving skills, with the ability to troubleshoot technical issues and provide effective solutions.
• Excellent communication skills, both written and verbal, with the ability to interact with clients professionally and customer-focused.
• Attention to detail and the ability to manage multiple client requests simultaneously.
• A proactive and self-motivated attitude, with the ability to work independently and as part of a team.
• A passion for delivering exceptional customer service and building strong client relationships.

• 24 days annual leave rising to 29 days.

• Enhanced parental leave.

• Medicash (Health Cash Plans).

• Wellness Days.

• Flexible Fridays (Opportunity to finish early).

• Birthday day off.

• Employee assistance programme.

• Travel loan scheme.

• Charity days.

• Breakfast provided.

• Social events throughout the year.

• Hybrid Working.

Our Company:

With Intelligence is based at One London Wall, London EC2Y 5EA. We offer amazing benefits, including free breakfast daily and drinks provided all day, every day. We actively encourage social networks that oversee activities from sports, book reading to rock climbing, which you are free to join.

As part of our company, you will enjoy the benefits of an open plan office and working with a social and energetic team. With Intelligence provides exclusive editorial, research, data, and events for senior executives within the asset management industry. These include hedge funds, private credit, private equity, real estate, and traditional asset management. Our editorial brands are seen as market leaders in providing asset manager sales and IR executives with the actionable information they require to raise and retain assets. To maintain and grow our market position, we continue to hire highly motivated, thoughtful individuals who ensure our subscribers receive the exclusive intelligence they need first and most comprehensively. If you are interested in what you have read so far, please apply. We look forward to hearing from you.

We are an Equal Opportunity Employer. Our policy is not to discriminate against any applicant or employee based on race, age, sex, gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by law.