Support Consultant

Eclipse IT Recruitment; Lancashire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT recruitment firm is seeking a 2nd Line IT Support Technician to maintain and administer its global desktop environment and IT infrastructure. The ideal candidate will have strong skills in Office 365 administration, networking, and Active Directory management. This role includes installing and supporting desktop equipment, ensuring compliance with cybersecurity practices, and providing helpdesk support. Opportunities for technical development and progression are available.

Qualifications

• Proficiency in Office 365 and Azure administration.
• Strong networking knowledge in routing and switching.
• Experience in hardware/software installation and upgrades.

Responsibilities

• Install, configure, and support desktops, laptops, and peripherals.
• Administer Active Directory, Office 365, and other IT systems.
• Manage Helpdesk ticket system and ensure timely resolutions.

Skills

Office 365 administration

Networking knowledge (Cisco)

Active Directory management

Problem-solving

Communication skills

Job description

Overview

The 2nd Line IT Support Technician is responsible for maintaining and administering the company's global desktop environment, communications network, and IT infrastructure. The role provides effective support to all computer users, ensuring continuity of operations while contributing to cybersecurity resilience and advanced technology adoption.

Responsibilities

• Install, configure, and support desktops, laptops, printers, and peripherals.
• Maintain hardware and software asset registers.
• Support and optimise physical and virtual infrastructures.
• Ensure backup, cybersecurity, and mobile device management compliance.
• Manage procurement, purchase orders, and deployment of equipment/software.
• Provide network cabling, telephony, and mobile/desktop communications support.
• Administer Active Directory, Office 365, Nutanix, DHCP, DNS, and GPOs.
• Manage Helpdesk ticket system, ensuring timely resolutions and KPI adherence.
• Conduct user inductions and onboarding support.
• Assist with infrastructure projects, upgrades, and planned implementations.

Skills & Experience

• Proficiency in Office 365 and Azure administration.
• Strong networking knowledge (Cisco, routing, switching, protocols).
• Advanced skills in Active Directory, DHCP, DNS, GPO.
• Experience in hardware/software installation, upgrades, and virtualisation.
• Familiarity with antivirus, zero-trust principles, and cybersecurity practices.
• Strong problem-solving and communication skills.
• Flexible and proactive, with willingness to provide out-of-hours support when required.

Additional Information

This role offers exposure to industry-leading cybersecurity practices and advanced IT solutions, providing opportunities for technical development and progression.