Support at Home Worker-Wyre

Age UK; Poulton-le-Fylde; Remote; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Full training and induction

Friendly, inclusive culture

25 days annual leave (+ holidays)

Employee Assistance Programme

Financial wellbeing support

Staff discount card

Travel expenses for work journeys

Job summary

Age UK Lancashire is recruiting a Support at Home Worker to visit customers in their own homes, delivering tasks like cleaning, shopping, laundry and companionship. You will support older people to stay active and connected with their communities, with flexible hours and a minimum commitment of 16 hours per week.

The role covers Fylde and Wyre, requires a caring, reliable and self-motivated individual with strong organisation and communication skills; a valid driving licence and access to a car

Qualifications

• Caring and empathetic attitude toward older people.
• Ability to lone work / work on own initiative.
• Maintain professional boundaries.
• Excellent communication and organisational skills.
• Digital skills – including using a smart phone and emails.
• Ability to undertake physical activity in clients' homes.
• Valid driving licence and use of a car for business purposes.

Responsibilities

• Deliver a high quality, punctual and professional service to customers in their homes.
• Undertake tasks as required by the customer (cleaning, laundry, shopping).
• Provide companionship and social support, and assist carers where needed.
• Establish and maintain positive relationships with customers, families and carers.
• Help grow the local customer base in collaboration with the coordinator.

Skills

Caring attitude

Empathetic

Independent work

Communication skills

Digital skills

Driving licence

Job description

Salary

Salary: £12.80 per hour

Hours: Flexible hours to suit between Monday to Friday 9am-5pm. Average working hours are between 16 and 20 per week.

Reference: SAH025

Would you like to make a difference in the lives of older people?

Our Support At Home service works with customers in their own homes, it’s a rewarding role and through practical and emotional support, assists older people in remaining active, independent, and connected to their local community.

About us

Age UK Lancashire are a leading Charity, proudly delivering services to over 20,000 older people across Lancashire each year, we are dedicated to supporting and empowering older adults to live fulfilling and independent lives.

We are committed to providing innovative and impactful services that address the evolving needs of older people in our community.

About the role

As a Support at Home Worker, you will provide regular visits to your own customers in their homes, providing a service that meets the needs of the customer, whether that is through cleaning, laundry, shopping, collecting prescriptions or providing emotional support.

We are looking for someone who is caring, compassionate, reliable and has a genuine interest in the wellbeing of older people. You need to be self-motivated and committed, with a flexible attitude and good organisation skills.

Flexible working hours are available, with the option of increasing working hours depending on the need in your geographical location.

The service operates between 9am - 5pm, Monday to Friday, with no Bank Holiday, evening, or weekend working.

While this is a ‘flexible zero hours’ contract, we are looking for someone who can commit to aminimum availability of 16 hours per week which provides continuity and consistency for the people who need us. We will aim to provide you with over 16 hours work per week where possible.

As the Support at Home Worker you will

• Deliver a high quality, punctual, reliable and professional service to our customers in their own homes:
• Undertake a range of tasks as required by the customer to include:
• Day to day household cleaning including hoovering, dusting, laundry, changing bed linen etc
• Shopping, on behalf of, or assisting the customer
• Companionship including walks and social activities, respite for carers, and signposting support.
• Establish and maintain positive and professional relationships with customers, their families, and carers, ensuring all communication is clear and professional.
• To maximise the reach of Support at Home service, you will work with the coordinator to develop and grow your local customer base. Support the team by providing holiday cover when available.
• You may be required to handle cash for customers shopping in line with Age UK Lancashire’s Support at Home Service procedures

To be successful in this role you will have

• A caring and empathetic attitude with a focus on helping people
• Ability to lone work / work on own initiative
• Ability to maintain professional boundaries
• Excellent communication and organisational skills
• Digital skills – including the use of a smart phone, emails
• Able to undertake general physical activity in people’s homes (often over 2 floors) for example hoovering, changing bedding and carrying shopping.
• Valid driving licence and use of a car for business purpose

This role covers the Fylde and Wyre area where you will work remotely making visits, working in clients’ homes. You may occasionally be required to attend meetings in one of Age UK Lancashire’s offices.

We know you will understand why we want to make sure we recruit the right person with the right skills, experience, and abilities to join our team, so it is important that you give us as much information as possible about what makes you the right person for this role on your application form.

What’s in it for you

• Full training and comprehensive induction to ensure you have the support you need to succeed and thrive in your new role
• A friendly and inclusive culture
• 25 days annual leave increasing to 30 with length of service + bank holidays
• Access to Employee Assistance Programme
• Financial wellbeing and planning support
• Staff discount card for hundreds of High Street shops and online services.
• Travel expenses will be paid for all journeys required for work, excluding travel from home to base.

DBS: This post is eligible for an enhanced DBS Check, and all the associated costs will be met by the employee.

Closing Date: 10.00am Tuesday 13th October 2026. We will review applications as they arrive, so please apply early as we may close recruitment if a high volume of applications are received

Interview date: TBA

At Age UK Lancashire we recognise that technology is changing the way people apply for jobs and Artificial Intelligence (AI) can be a valuable tool to support your journey. However, it’s important to ensure your application still reflects your own voice, skills and experience. AI should support, not replace, your experience. Always review AI-generated content carefully and be ready to talk about it in interviews.

Equality & Diversity-Age UK Lancashire are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.