Support Associate

OneAdvanced; Ashford; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A prominent technology services provider in Ashford is seeking a Support Associate focused on delivering excellent customer service and technical support. In this hybrid role, you will manage incoming support calls and emails, ensuring customer satisfaction. Ideal candidates should possess strong problem-solving and communication skills, and experience with Microsoft Windows and Office. The company offers significant employee benefits including annual leave, development programs, and a pension scheme.

Benefits

26 days of annual leave

Employee Assistance Programme

Performance Bonus

Pension Scheme

Volunteering Time

Qualifications

• Effective problem solving skills.
• Well-developed oral and written communication skills.
• Well organized, with the ability to work proactively in a team.

Responsibilities

• Handle incoming support calls and emails.
• Ensure exceptional level of customer service.
• Perform various aspects of technical support.

Skills

Problem solving skills

Communication skills

Organizational skills

Experience with Microsoft Windows

Experience with Microsoft Office

Job description

Role Introduction

Are you interested in starting a career within IT? Join a fast-paced support department that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical and application support.

This is a hybrid role which will see you working remotely most of the time, with occasional travel to Ashford or Birmingham offices.

What You Will Do

• As a Support Associate, you will be responsible for handlingincoming support calls and emails, undertaking any relevant issue investigation ensuring all key information is accurately captured
• Ensure anexceptional level of customer serviceand satisfaction is met at all customer touch points
• Perform and undertake all aspects oftechnical support service(telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues.

What You Will Have

• Effectiveproblem solving skills
• Well-developed oral and writtencommunication skills
• Well organised, with the ability to work proactively in a team in a busy environment
• Experience with using Microsoft Windows and Microsoft office suite

#LI-RL1

What We Do For You

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 26 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme– Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme– Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most

Recognition – Highlighting and rewarding the great work our people do

• Performance & Talent– Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger

Who We Are

OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of workand, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here