Support Assistant - All Cardiff Projects

Totaljobs Group Ltd; Cardiff; On-site; Full time

Job summary

An established industry player in the charity sector is seeking compassionate Support Assistants to empower young people facing homelessness. This role focuses on providing both emotional and practical support, helping individuals transition to independent living while fostering their potential. You'll work in a dynamic environment that values creativity and inclusivity, ensuring that every young person receives personalized care. With a commitment to professional development and a supportive team, this position offers a rewarding opportunity to make a real difference in the lives of vulnerable individuals. Join a mission-driven organization dedicated to eradicating homelessness and supporting those in need.

Benefits

40 days holiday entitlement

Enhanced Group Pension Scheme

Access to internal wellbeing and counselling team

Opportunities for skill diversification

Extensive online training platform

Qualifications

• Ability to engage with young people and understand trauma impacts.
• Forward-thinking attitude towards crisis response.

Responsibilities

• Provide emotional and practical support to young people.
• Collaborate with keyworkers to implement support plans.

Skills

Emotional Support

Crisis Response

Relationship Building

Calmness in Challenging Situations

Job description

Support Assistant - All Cardiff Projects

This job application is restricted to applicants in the UK only.

• £12 per hour (30 Hours) and £116 (for element of sleep-in shifts)
• A service that is about much more than offering young people a roof over their head. It's about giving them a safe and inclusive home and help to achieve their potential, transition into independent living, and engage in employment or education.
• You’ll offer day-to-day emotional and practical support to motivate and empower young people to gain independence and reach their full potential.
• You’ll provide support and advice in line with support plans and as requested by the young person’s keyworker, working collaboratively as part of a team who embrace differences and creative thinking.

What do you need to be considered for this role?

• The ability to engage and build strong relationships with young people while understanding the impacts of homelessness, domestic abuse, and trauma.
• A forward-thinking attitude to crisis response.
• The ability to remain calm and collected in challenging and traumatic situations.

What’s in it for you?

• We are passionate about nurturing talent; our senior leadership team includes colleagues that have progressed through the business from entry-level roles.
• You’ll have access to a competitive benefits package including a maximum holiday entitlement of 40 days (including bank holidays).
• Enhanced Group Pension Scheme of 10% contributions (after qualifying period).
• You’ll also have free access to an internal wellbeing and counselling team.
• You’ll have opportunities to diversify your skills and widen your experience across a range of services and niche roles including domestic violence service, employment support, training, and skills tutoring.
• You’ll have access to an extensive online training platform, as well as the chance to enrol on specific training in substance misuse, housing law, ACEs, etc.

Location: Cardiff

Hours: Full time & Part Time, 23.5 - 47 hours per week

*Please note that the part-time role covers Saturday and Sunday shifts.

47 hours per week (Full Time) Support Assistants working a shift pattern including two night shifts (4.45pm-9.45am) and two day shifts (9.30am-5pm) per week. 23.5 hours per week Support Assistants working a shift pattern including one night shift (4.45pm-9.45am) and one day shift (9.30am-5pm) per week. Between 11.30pm and 7am can be sleeping hours as long as the project is settled; otherwise, it would be expected that these would be waking hours, as needed to support and safeguard our young people.

At Llamau, we believe that no young person or vulnerable woman should ever have to experience homelessness. Our mission is to eradicate homelessness for young people and vulnerable women. But for thousands of the most vulnerable people in Wales, homelessness is a frightening reality.

30 years ago, Llamau was founded to provide homeless teenagers with a safe place to stay. Since then, we have supported over 67,000 young people, women, and their children who are either homeless or facing homelessness.

Many people think the job of a homelessness charity will be to provide accommodation - a safe place to stay. But it is very clear to us that for most people who are facing homelessness, their problems are far more complex than a lack of permanent shelter.

That's why we treat everyone who needs our support as an individual. We recognise their unique strengths and needs and make sure that they are supported to rebuild their futures.