Support Assistant

Llamau Limited; Caerphilly; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading organization dedicated to supporting young people is seeking a full-time Support Assistant to provide emotional and practical support. This role focuses on helping young individuals transition to independent living, embedding a safe and inclusive environment. The position offers a competitive benefits package and significant opportunities for professional growth.

Benefits

Maximum holiday entitlement of 41 days

Enhanced Group Pension Scheme of 10% contributions

Free access to an internal wellbeing and counselling team

Opportunities for skills diversification

Extensive online training platform access

Qualifications

• Ability to engage and build strong relationships with young people.
• Forward-thinking attitude to crisis response.
• Ability to remain calm in traumatic situations.

Responsibilities

• Provide emotionally supportive day-to-day help to young people.
• Collaborate on support plans with young people's keyworkers.
• Empower young individuals to gain independence.

Skills

Engagement with young people

Crisis response

Calmness in challenging situations

Job description

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• A service that is about much more than offering young people a roof over their head. It's about giving them a safe and inclusive home and help to achieve their potential, transition into independent living, and engage in employment or education
• You’ll offer day-to-day emotional and practical support to motivate and empower young people to gain independence and reach their full potential
• You’ll provide support and advice in line with support plans and as requested by the young person’s keyworker, working collaboratively as part of a team who embrace differences and creative thinking

What do you need to be considered for this role?

• The ability to engage and build strong relationships with young people while understanding the impacts of homelessness, domestic abuse and trauma
• A forward-thinking attitude to crisis response
• The ability to remain calm and collected in challenging and traumatic situations

What’s in it for you?

• We are passionate about nurturing talent, our senior leadership team includes colleagues that have progressed through the business from entry level roles
• You’ll have access to a competitive benefits package including a maximum holiday entitlement of 41 days (including bank holidays)
• Enhanced Group Pension Scheme of 10% contributions (after qualifying period)
• You’ll also have free access to an internal wellbeing and counselling team
• You’ll have opportunities to diversify your skills and widen your experience across a range of services and niche roles including domestic violence service, employment support, training and skills tutoring
• You’ll have access to an extensive online training platform, as well as the chance to enrol on specific training in substance misuse, housing law, ACEs etc.

Location: Caerphilly

Contract: Full time. Permanent

Hours: 47 hours per week (Full Time) Support Assistants working a shift pattern including two night shifts (4.45pm-9.45am) and two day shifts (9.30am-5pm) per week. Between 11.30pm and 7am can be sleeping hours as long as the project is settled, otherwise it would be expected that these would be waking hours, as needed to support and safeguard our young people.