Support And Resettlement Assistant

Neath Port Talbot County Borough Council; Port Talbot; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Neath Port Talbot County Borough Council is seeking a diligent tenancy support professional to work across the Borough, providing assistance to homeless households and coordinating with internal and external services. The role involves regular travel and close teamwork, under supportive supervision.

Ideal candidates will have experience in tenancy support, advice services or social care, plus a basic IT skillset and at least 4 GCSEs (A-C).

Qualifications

• Experience in tenancy support, advice service or social care role.
• Working knowledge of issues faced by homeless households.
• Required level of IT skills.

Responsibilities

• Travel regularly across the Borough and to other Local Authority areas to deliver support.
• Work with service users to help them access support and overcome housing-related issues.
• Collaborate with internal and external teams to provide timely, relevant services.

Skills

IT skills

Education

GCSEs A-C

Job description

The role

involves regular travel across the Borough of Neath Port Talbot, and further afield to different Local Authority areas. You will be part of a dynamic team of staff, who have a host of experience, skills and knowledge, and work in partnership with a wide range of internal and external services to provide relevant support to our service users. The work is fast paced, varied and rewarding. In what can be a challenging and reactive service, you will be trusted to use your initiative while being supported through regular supervision and strong team working.

The successful candidate will have experience of working in a tenancy support setting, advice service or social care role, and a working knowledge of the various issues and problems encountered by homeless households, including an understanding of how to support individuals and families to overcome these issues and access support. You will also need to have the required level of IT skills.

Ideally you will have; a minimum of 4 GCSEs Grades A-C.

About us:

We believe in rewarding and recognising our colleagues' efforts and achievements. We also believe that there's life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.

Choose to work for us and you'll be rewarded with a range of attractive benefits and support to help you live your best life.

• Hybrid working (in some roles) and flexible working schemes to improve your work life balance.
• Benefit from a competitive employee package with a remarkable 15.3% employer pension contribution
• Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years' service (not forgetting the additional 8 bank holidays too)
• Access discounted gym membership with Celtic Leisure
• Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
• Purchase a new car through Tusker salary sacrifice scheme
• Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.

The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

DBS requirements:

This post is subject to an enhanced with both adult & child barred list DBS disclosure

Welsh Language Requirements:

Welsh Language skills are not required

Additional Information:

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.

We are committed to providing training opportunities and the professional development of all our employees.

We look forward to welcoming you to Team NPT.

Please note: If you are successfully shortlisted, interviews will be held in person, on Wednesday 28th October.