Support Analyst – IT Operations

JR United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A not-for-profit organisation is seeking a Support Analyst – IT Operations to join their ICT team in London. The role involves providing first-line IT support, troubleshooting technical issues, and ensuring a smooth IT operation for remote and on-site colleagues. Ideal for someone who enjoys solving problems and is keen to contribute to cybersecurity initiatives.

Qualifications

• Experience in IT support or service desk role.
• Strong understanding of Windows 10/11 and Azure.
• Familiarity with Linux systems like Ubuntu.

Responsibilities

• Responding to support requests via phone, email, or in person.
• Troubleshooting hardware, software, and network issues.
• Supporting remote users and maintaining IT equipment.

Skills

Troubleshooting

Communication

Proactive attitude

Education

Certifications (Microsoft, CCNA, CompTIA A+)

Job description

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Bestman Solutions is working with a security-focused, not-for-profit organisation to hire a Support Analyst – IT Operations to join a collaborative internal ICT team.

This is an excellent opportunity for someone who enjoys solving technical problems, thrives in a close-knit environment, and wants to be part of a mission-led organisation delivering real-world impact in the cybersecurity and intelligence space.

You’ll be the go-to person for first-line IT support across the organisation — resolving issues, setting up systems, and keeping things running smoothly for both office-based and remote colleagues. You’ll play a hands-on role in day-to-day operations while contributing to a secure and reliable tech environment.

What You’ll Be Doing

• Responding to support requests via phone, email, or in person
• Troubleshooting hardware, software, and network issues
• Supporting remote users and maintaining IT equipment (laptops, desktops, peripherals)
• Managing onboarding and offboarding tasks for new starters and leavers
• Performing routine system maintenance, updates, and fault diagnostics
• Escalating complex issues to 2nd Line Support or external providers
• Keeping documentation up to date and delivering a high standard of customer service
• Participating in an on-call rota to support out-of-hours requirements

What We’re Looking For

• Experience in an IT support or service desk role
• Strong understanding of Windows 10/11, Microsoft 365, and Azure administration
• Familiarity with Linux systems (e.g., Ubuntu)
• Knowledge of desktop and laptop hardware, along with basic networking
• Excellent troubleshooting and communication skills
• A proactive attitude, with a willingness to learn and adapt
• Certifications such as Microsoft, CCNA, or CompTIA A+ are a plus

Ready to take the next step in your IT support career? Apply now — interviews are moving quickly.