Support Analyst

Career Concept; Rotherham; On-site; GBP 27,000 - 36,000; Full time

Job summary

Career Concept is seeking an IT Support Analyst & Infrastructure Engineer in the United Kingdom. The role covers 1st and 2nd line desktop support, plus infrastructure management across O365, Entra ID, Active Directory and Intune.

You will work on networking devices, routers, and connected systems, ensuring reliable services. Growth paths include Azure DevOps and SQL applications support, plus leadership of juniors and project delivery impact.

Qualifications

• 1st & 2nd line desktop support.
• Infrastructure support and management with O365, Entra ID, Active Directory, Intune.
• Networking Routers and connected devices.
• Management of 3rd party suppliers.

Responsibilities

• Provide 1st and 2nd line desktop support to users.
• Support and manage infrastructure including O365, Entra ID, AD and Intune.
• Maintain network devices and routers, TCP/IP services and connectivity.
• Coordinate with and manage third-party suppliers and outsourced support.

Skills

O365

Entra ID

Active Directory

Intune

Networking

TCP/IP

3rd party management

Customer support

Leadership

Tools

Azure DevOps

Job description

IT Support Analyst & Infrastructure Engineer

1st & 2nd Line Support, Networking and management

Opportunity to join a UK company who are leaders in the travel sector.

Work includes:

• 1st & 2nd line desktop support
• Infrastructure support and management with O365, Entra ID, Active Directory, Intune
• Networking Routers and connected devices
• Management of 3rd party suppliers

Growth opportunities within the role include

• Azure DevOps (gain AZ 900 and upwards)
• Applications Support (Gain skills with SQL and more)
• Leadership of Junior
• Lead projects delivering high business impact

Skills and experience required:

• Strong skills with O365, Entra ID
• Mid level Networking skills with Routers (e.g CISCO), worked with TCP/IP services etc
• Experience with Active Directory is beneficial but not essential
• Confidence to manage 3rd parties (e.g outsource support services)
• Customer Support friendly