Support Analyst

83zero Ltd; Middlesbrough; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A leading technology business in Middlesbrough is seeking a Technical Support Analyst to deliver exceptional customer support. This role emphasizes problem-solving and communication over deep technical skills. You will handle customer queries, escalate issues, and improve processes. The position offers a hybrid work setup with one day in the office and a salary up to £26,000.

Benefits

Permanent role with great progression opportunities

Hybrid setup - only 1 day a week in the office

Salary up to £26k

Join a growing company making a real difference

Qualifications

• Enjoy speaking with people and building positive relationships.
• At least 1 year of experience in a support or service role.
• A curious mindset with a willingness to learn new systems.

Responsibilities

• Handling customer queries by phone and email.
• Escalating tickets where needed and working with teams for resolutions.
• Keeping records accurate and up to date.
• Spotting ways to improve processes.

Skills

Strong communication skills

Customer service skills

Good IT skills

Problem-solving ability

Tools

Microsoft Office

Job description

Overview

Technical Support Analyst – Middlesbrough (1 day a week in office)

Permanent | Up to £26,000

83zero are partnered with a leading technology business whose products are used by thousands of companies and impact millions of lives. They\'re looking for a Technical Support Analyst to join their team and deliver exceptional customer support. This role is less "hardcore IT" than you might think - it\'s all about problem-solving, customer service, and communication, with some technical elements. You\'ll be the first point of contact for customer queries, making sure every interaction is handled smoothly, professionally, and with a smile.

Responsibilities

• Handling customer queries by phone and email, logging, troubleshooting, and resolving issues.
• Escalating tickets where needed and working with 2nd/3rd line teams to ensure quick resolutions.
• Keeping records accurate and up to date.
• Spotting ways to improve processes and enhance the customer experience.

Qualifications

• Strong communication and customer service skills - you\'ll enjoy speaking with people and building positive relationships.
• Good IT skills, including Microsoft Office.
• At least 1 year of experience in a support or service role (doesn\'t have to be deep technical).
• A curious mindset, problem-solving ability, and willingness to learn new systems.

Why apply

• A permanent role with great progression opportunities.
• Hybrid setup - just 1 day a week in the office.
• Salary up to £26k.
• The chance to join a growing company whose tech is making a real difference