Support Analyst

Evotix EHS Academy Evotix Limited; London; Remote; GBP 30,000 - 45,000; Full time

Job summary

Evotix is seeking a Support Analyst to deliver exceptional technical support and optimally manage system performance. This role involves resolving complex issues, deploying high-load web applications, and collaborating with various stakeholders. If you're a dynamic individual with a passion for technology and problem-solving, apply to join a values-driven culture that prioritizes integrity and collaboration.

Benefits

Birthday Off

Quarterly wellness days

Employee Assistance Program

Qualifications

• 1-3 years of experience in relevant technical skills or professional IT qualifications.
• Basic knowledge of relational databases and operating systems.
• Strong problem-solving skills.

Responsibilities

• Provide technical support for software and hosted environments.
• Deploy, maintain, and improve high-load web applications.
• Troubleshoot critical issues and manage monitoring systems.

Skills

Problem-solving

Technical support

Linux

Windows

SQL Server

AWS/AWX

Education

Professional IT related qualifications

Job description

Support Analyst

Department: Professional Services

Employment Type: Permanent - Full Time

Location: Remote, NZ

Reporting To: James Hibbert

Description

Deliver exceptional technical support, optimize system performance, and drive operational excellence!

Are you a skilled technical professional passionate about solving complex issues and ensuring seamless system performance? At Evotix, we are looking for a Support Analyst responsible for deploying, maintaining, and monitoring high-load web applications while troubleshooting critical issues using tools like Linux, Windows, MS SQL Server, and AWS/AWX.

In this role, you will work closely with internal and external stakeholders to turn technical challenges into streamlined solutions.

What You'll Do

Technical

• Provide technical support for the software package(s) developed by the company, and its supporting technologies in our hosted and client hosted environments.
• Deploying, maintaining, improving and monitoring high load web applications
• Utilizing problem solving skills and experience in analysis across a range of technologies such as Linux, Tomcat, Apache, Windows, MS SQL Server and Cloud tools AWS/AWX
• Help manage and respond to monitoring systems to ensure the systems meet performance and availability as per SLA expectations.
• Responsive application troubleshooting using log analysis, SQL Server analysis and other relevant tools on Linux, Windows and the application suite.
• Problem solving complex issues by collaboration and effective research.

General

• Assist in maintaining technical documentation, FAQs and knowledge bases.
• Work within defined standards and procedures to ensure security and integrity of data and systems are maintained.
• Assist in the training of other team members as appropriate.
• Working closely with Helpdesk, Developers, Business Analysts and clients to resolve complex application issues
• Providing a high level of communication and participating in client support directly
• Work independently on assigned tasks and prioritize effectively
• Effectively manage and reasonably set internal and external client expectations.
• Being effective, responsive, responsible, accountable and methodical in a live production environment.

What You'll Bring

• 1-3 years of knowledge and experiences on the technical skills specified above OR Professional IT related qualifications.
• Dynamic & highly motivated individual capable of high participation in a skilled technical team in a high growth, rapidly scaling business and systems environment.
• Basic understanding of scripting and/or object oriented programming
• Basic relational databases concepts and skills. MSSQL preferred.
• Basic Windows and Linux operating system concepts & skills. Understanding of key system administration concepts & tasks.
• Basic knowledge of how web-based applications are built and what are the usual network interactions and dependencies.
• Strong problem-solving skills.
• Self-starter who takes initiative and accepts personal accountability.
• Ability to prioritize, respond and follow-up to issues in a timely & appropriate manner.

Why Join Evotix

At Evotix, we're transforming the way businesses approach health, safety, and wellbeing. Our team thrives on bold ideas, celebrates diversity, and embraces the power of collaboration.

Here's why you'll love working with us:

Innovative Environment: Be part of a team driving the future of scalable and secure SaaS solutions.

Collaboration & Growth: Work with cross-functional teams and mentor others while advancing your own skills.

Flexibility: Enjoy the freedom of remote work while contributing to a global impact.

Your Birthday Off: We believe birthdays are special! Celebrate your day relaxing, spending time with loved ones, or doing whatever makes your day extraordinary. It’s our way of saying, “Happy Birthday!”

Support for You: Quarterly wellness days and access to our Employee Assistance Program, including mental health, legal, and financial guidance.

Recognition & Impact: Make a tangible difference by delivering secure, high-performing products that empower businesses worldwide.

Values-Driven Culture: Join a company that prioritizes integrity, collaboration, and continuous improvement.

Ready to Shape the Future?
Apply today to become a part of something bigger!

Thank you for your interest. Please note, we are not seeking support from external recruitment agencies at this time. Direct applications from candidates are warmly welcomed.