Support Analyst

83zero Ltd; England; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A leading technology business in Middlesbrough is seeking a Technical Support Analyst for a permanent position. This role emphasizes customer service and problem-solving skills, requiring strong communication and IT proficiency. The ideal candidate has at least 1 year of experience in customer support. The hybrid setup allows for just 1 day in the office, offering a salary of up to £26,000.

Benefits

Great progression opportunities

1 day a week in the office

Competitive salary up to £26,000

Qualifications

• 1 year of experience in a support or service role.
• A curious mindset and willingness to learn new systems.

Responsibilities

• Handling customer queries by phone and email.
• Escalating tickets and collaborating with 2nd/3rd line teams.
• Keeping records accurate and up to date.
• Spotting ways to improve processes.

Skills

Strong communication and customer service skills

Good IT skills including Microsoft Office

Problem-solving ability

Job description

Overview

Technical Support Analyst

Middlesbrough (1 day a week in office)

Permanent Up to 26,000

83zero are partnered with a leading technology business whose products are used by thousands of companies and impact millions of lives. They're looking for a Technical Support Analyst to join their team and deliver exceptional customer support.

This role is less "hardcore IT" than you might think - it's all about problem-solving, customer service, and communication, with some technical elements. You'll be the first point of contact for customer queries, making sure every interaction is handled smoothly, professionally, and with a smile.

Responsibilities

• Handling customer queries by phone and email, logging, troubleshooting, and resolving issues.
• Escalating tickets where needed and working with 2nd/3rd line teams to ensure quick resolutions.
• Keeping records accurate and up to date.
• Spotting ways to improve processes and enhance the customer experience.

Qualifications

• Strong communication and customer service skills - you'll enjoy speaking with people and building positive relationships.
• Good IT skills, including Microsoft Office.
• At least 1 year of experience in a support or service role (doesn't have to be deep technical).
• A curious mindset, problem-solving ability, and willingness to learn new systems.

Why apply?

• A permanent role with great progression opportunities.
• Hybrid setup - just 1 day a week in the office.
• Salary up to 26k.
• The chance to join a growing company whose tech is making a real difference.