Support Analyst

Cornwallis Elt Ltd; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading UK-based investment management firm seeks a Support Analyst for a 3-month contract to provide IT support in their London offices. The successful candidate will assist in key IT projects while ensuring effective support and communication within a fast-paced environment.

Qualifications

• Advanced knowledge of IT systems, applications, and processes.
• Strong communication skills for non-technical staff.
• Proactive and collaborative problem-solving approach.

Responsibilities

• Provide first-line technical support to staff.
• Log support requests in the IT ticketing system.
• Perform system checks and escalate urgent issues.
• Manage IT onboarding and offboarding processes.

Skills

IT support

Communication

Problem-solving

Job description

Support Analyst (3-month contract, JUNE STARTER) – London – Up to £200/day Inside IR35

Please note, this temporary role requires you to be onsite 5x per week.

My client are a leading UK-based investment management firm, seeking a Support Analyst to join their London office on a temporary basis. This is a fantastic opportunity to play a key role in providing IT support to their two offices and contribute to the implementation of IT projects within a fast-paced, professional environment.

Key responsibilities of the Support Analyst:

• Provide first-line technical support to staff across the two offices, addressing IT issues promptly and professionally.
• Accurately log all support requests and faults in the IT ticketing system, ensuring timely updates and resolutions.
• Perform critical morning and weekly system checks, escalating urgent issues to the Systems Operations (SysOps) team as needed.
• Manage IT onboarding and offboarding processes for new joiners, movers, and leavers.

Key experience required by the Support Analyst:

• Advanced knowledge of IT systems, applications, and processes.
• Strong communication skills with the ability to explain technical concepts to non-technical staff in a clear and friendly manner.
• A proactive and collaborative approach to problem-solving and team support.