Support Analyst

About

Support Analyst – This well-established Technology company is experiencing huge growth as they continue their expansion.

(Please note: this is not a mainstream IT support role, it’s systems support for a bespoke system used by many thousands of client users).

They have an exciting new opportunity in their Support team, which operates a very friendly, collaborative and open working model. As well as daily client interaction, the team lies at the heart of a busy operation and the job will see you interfacing with: project managers, software engineers, sales & marketing, and a data team.

This varied opportunity has a focus on customer support, testing, and system configuration for new and existing clients:

1. 30-40% Customer support work – typically email and web portal, with some phone support
2. 40% Testing – changes, new releases, log work
3. 20% Projects – e.g. configuring new systems for client implementation work

Support Analyst – The Person

The company is growing and would like someone who wants to be part of their journey, a person who can really settle into this role, learn and grow with it for the long-term. Candidates should have excellent verbal and written communication skills, with:

• Customer Technical Support experience
• Strong MS Excel
• Good MS Word
• An understanding of data concepts

Useful skills include: XML, SQL, Local Government / Local Authority legislation knowledge, BS27001.

Full training will be given and the client will comfortably take a less experienced candidate with some support experience, who is looking to further develop their career in this field.

Location:

To begin with (for the initial 2-3 months) this is an office-based role, while you are training and getting up to speed. Going forward, the team works in a hybrid fashion, typically coming into the office 2 days per week.

Salary: £25,000 to £34,000, depending on experience.

This is a fantastic opportunity to join a company for the long-term and grow in-line with their relentless expansion. Job offer subject to security background checks. Services advertised by Dupen are those of an Agency.

Nice-to-have skills

• MS Word
• XML
• SQL

Work experience

• IT Project Manager
• General Project Management
• QA Manual Test

Languages

• English