Support Analyst

Worldline; Chester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading payments technology firm is seeking a Support Analyst to join their team in Chester. You will provide 2nd line support for customers in the UK rail ticket retailing industry. The ideal candidate has over 3 years of experience in IT support and a passion for customer service. This role includes a competitive benefits package and a commitment to employee development.

Benefits

25 days holiday + bank holidays

Private medical cover

Access to discounts and cash backs

Income protection

Life assurance

Pension matching contributions

Qualifications

• Passion for customer support.
• Can drive positive change and shows initiative.
• A hunger to learn and grow.

Responsibilities

• Providing 2nd line support for UK rail ticket retailing customers.
• Planning and prioritising own workload based on incident severity.
• Taking ownership of incidents through to completion.

Skills

3+ years experience as a Support Analyst

Experience supporting Android devices

Understanding of Wi-Fi and LAN

Experience dealing with Third Party suppliers

Job description

Job Description

Support Analyst

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape evolution.

The Opportunity

Worldline is looking for a highly-skilled Support Analyst to contribute to Worldline’s growth and position in UK rail, joining a team of Support Analysts in helping support the services for a growing customer base in the UK rail ticket retailing industry. You will be part of a dynamic, high-performing team that delivers innovative services to the rail industry with a deep understanding of rail processes, systems and data. Our Support Analysts have responsibility for successful support delivery to the agreed client service levels. If you have a passion for customer support, contact us: we are ready to welcome you to the team!

Day-to-Day Responsibilities

• Providing 2nd line support for our UK rail ticket retailing customers.
• Provide support to a variety of customers and teams under a range of circumstances.
• Use various IT tools and services that enable specific products to be supported.
• Taking ownership of incidents through to completion.
• Planning and prioritising own workload based on incident severity.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, a can-do attitude and a hunger to learn and grow. In practice, this means:

• You have 3+ years of experience as a Support Analyst in the information technology sector.
• Experience of supporting Android (phones and tablets).
• Experience of supporting PEDs (and POSzles).
• Good understanding of Wi-Fi and LAN on above devices.
• Experience of dealing with Third Party suppliers for hardware swap-out.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career
• Have 25 days holiday + bank holidays
• Have employee private medical cover, access to a virtual GP service
• Access to discounts and cash backs on shopping
• Purchase a range of flexible benefits through salary sacrifice
• Have Income protection @ 67% of base salary for 5 years, subject to Ts & Cs
• Have a Life assurance – 1 x salary if not in a pension scheme, 4 x salary if joins the pension scheme
• Have Pension – the company will match contributions up to 10%

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, a can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.