Support Analyst

Tenth Revolution Group; Cambridge; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A growing technology firm in Cambridge is seeking a Support professional for a hybrid role with three days in the office. The position involves providing day-to-day user support, managing queries, data analysis, and overseeing process improvements. Ideal candidates will have helpdesk experience, advanced Excel skills, and strong organizational abilities. Benefits include a salary up to £30,000, 23 days holiday, and health-related perks.

Benefits

Salary up to £30,000

23 days holiday plus bank holidays

Life assurance

Health-related benefits

Cycle2Work scheme

Qualifications

• Prior experience in a helpdesk, systems, or IT support role.
• Advanced Excel skills for data analysis.
• Exceptional organizational skills.
• Strong communication, stakeholder management, and problem-solving skills.

Responsibilities

• Provide day-to-day user support for various software and systems.
• Respond promptly to user queries and provide exceptional customer service.
• Investigate recurring issues and perform regular system and data checks.
• Lead process improvement projects and software roll-outs.

Skills

Helpdesk experience

Advanced Excel skills

Organizational skills

Problem-solving skills

Strong communication skills

Job description

I'm recruiting for a Support professional to join a join a growing business in Cambridge - it' a hybrid role, with 3 days per week in the office to collaborate with your team and the wider business.

You'll work as part of a business support team to provide day-to-day user support for various software and systems, ensuring that business operations run as efficiently as possible. This is a varied role, involving a mix of 1st line support, data analytics, process improvement, and general project-based work.

You'll respond promptly to user queries, escalating more technical issues where necessary, and provide exceptional customer service. You'll investigate recurring issues, perform regular system and data checks to ensure accuracy, and regularly analyse data and produce insightful reports with use of Excel.

Beyond this, you'll get involved in more general project-based work such as process improvement projects, the roll-out of a new software or upgrade, and will have the opportunity to lead on these too.

If you're skilled in Excel, have helpdesk or system support experience, are a keen problem-solver and thrive in a fast-paced environment, this could be a great fit!

Requirements:

• Prior experience in a helpdesk, systems or IT support role
• Advanced Excel skills for data analysis
• Exceptional organizational skills
• Strong communication, stakeholder management and problem-solving skills

Benefits:

• Salary up to around 30,000 depending on experience
• 23 days holiday + bank holidays + birthday off + opportunity to purchase more
• Life assurance
• Health-related benefits
• Cycle2Work scheme
• And much more!

Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check.

Tenth Revolution Group / Nigel Frank are the go-to recruiter for Power BI and Azure Data Platform roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, and the London Power BI User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at (url removed)