Support Advisory Manager - Charity

THOMAS Professional; Cardiff; Remote; GBP 100,000 - 125,000; Full time

Job summary

A charitable organization is seeking a Support Advisory Manager to provide high-quality support and guidance to service users. The role requires a fluent Welsh speaker and involves managing a diverse caseload while collaborating with other agencies. This position is pivotal in helping clients navigate uncertainty and access necessary support.

Qualifications

• Experience providing services to vulnerable service users in a non-judgmental way.
• Knowledge of data protection principles.
• Understanding of safeguarding best practices.

Responsibilities

• Provide high quality information, advice and guidance.
• Conduct a holistic needs assessment for each service user.
• Manage a caseload of beneficiaries.

Skills

Fluent Welsh language speaker

Experience with vulnerable service users

Strong problem-solving abilities

Excellent communication skills

Job description

Overview

Support Advisory Manager - Charity
• Home Based Role
• 25% travel in Wales
• 35 hour week
• £32,460 plus £2,500 car allowance

Our client is a charity that provides support from confidential advice and mental health support to direct financial assistance for their clients. Their mission is a commitment to strengthening resilience; helping their clients feel valued, supported and better equipped to navigate uncertainty and change. This role is pivotal to being able to provide this service.

Key Responsibilities

• Provide high quality information, advice and guidance in an empathetic and professional manner.
• Conduct a holistic needs assessment for each service user according to their individual circumstances.
• Manage a caseload of beneficiaries working with each service user to establish the most appropriate sources of support and agree an action/support plan with them.
• Collation of evidence for grants applications, checking that essential criteria have been met and progressing applications to the next stage of the internal grants process.
• Collaborate with other agencies/service providers who can offer additional support options.
• Explore, assess and escalate any safeguarding concerns according to the RABI safeguarding policy.

Person Specification

• Essential
• Fluent Welsh language speaker is essential
• Experience providing services to vulnerable service users, listening and supporting in a non-judgemental way.
• Knowledge and insight into state benefits and complementary support services (whether national/local/statutory agencies.)
• Strong ability to manage a diverse caseload effectively, prioritising competing demands to include keeping excellent case records.
• Excellent communication skills, being able to establish rapport and build trust quickly.
• Excellent problem-solving and critical thinking abilities, particularly in complex situations
• Knowledge of data protection principles and how to apply them.
• Knowledge or experience of safeguarding best practice.
• This role would suit someone who has worked in support charities or public services such as HMRC, Citizens Advice or similar