Support Administrator

Utility Collections Ltd; Poulton-le-Fylde; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading debt recovery agency is seeking a Support Administrator for its Quality & Assurance department in Poulton-Le-Fylde. The role involves providing exceptional administrative support and maintaining client accounts while also coordinating with various stakeholders. Ideal candidates will be organised, skilled in admin tasks, and experience in the debt collection or utility industry is preferred.

Qualifications

• Proficient in Microsoft Office and adaptable to CRM systems.
• Experience in debt resolution/collections and utility industry preferred.
• Organised, motivated, and able to manage workload effectively.

Responsibilities

• Provide general administrative support and maintain accurate records.
• Conduct QA checks and audits on client accounts.
• Field queries from internal and external channels via email and phone.

Skills

Exceptional admin skills

Organised

Good communication skills

Motivated

Ability to deliver accurate information

Tools

Microsoft Office

CRM systems

Job description

Support Administrator - Poulton-Le-Fylde, FY6 8JX (Office Based)

• £25,000 to £27,000 per year
• Full Time (35.25 hours, Monday to Thursday 08:45 to 16:45, Friday 08:45 to 16:00)
• Permanent

Role Summary

Utility Collections are ambitious, vibrant and rapidly growing debt recovery agency within the energy industry. We are looking for a Support Administrator based in Fylde Coast area to work within the Quality & Assurance department of our operations.

In addition to developing close working relationships with both our staff and our Energy Supplier Clients the primary purpose of the role is to deliver excellent administrative support in relation to the full of range of services we provide.

Duties will include:

• To provide general administrative support ensuring that accurate account records are maintained in accordance with service requirements.
• QA checks and auditing of all client accounts, capturing outcomes effectively on CRM.
• Acting as a contact point for external Field agents.
• Fielding queries from varying internal / external channel via email and telephony.
• Collating & distributing varying paperwork in relation to the booking of Court & Warrant applications.
• Scheduling of third-party suppliers including Meter Operator Engineers, Lock Smiths, Shutter Engineers, Dog Handlers etc.
• Coordinating the diaries of field-based Warrant Officers.
• Invoicing preparation, issue, and Accounts Payable tracking.
• Producing bespoke reports and statistical information.
• To undertake any other duties as requested relating to the team’s area of responsibility.
• Achieving both Management and Client led KPI’s.

Skills and Experience:

• Exceptional admin skills
• Organised and able to follow processes to deliver a high and consistent service
• Good work ethic with the ability to work within defined timescales
• Ability to deliver accurate, factual information
• Well-presented and approachable
• Good communication & telephony skills
• Motivated to plan and efficiently manage own workload
• Proficient in Microsoft Office, and able to adapt to custom built CRM
• Desire to truly enjoy where you work and what you do
• Experience within debt resolution and collections environment (Preferable)
• Experience within utility industry (Preferable)