Supply Chain Solutions Programme Manager

Primark; Reading; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare

Pension

27 days leave

Bank holidays

Tax Saver Tickets

Fitness centre

Subsidised cafeteria

Job summary

Primark is seeking a Supply Chain Solutions Programme Manager to lead the creation of an end-to-end omnichannel logistics strategy, aligning online fulfilment and retail distribution. You will define the programme, optimise facilities and partner with Digital Retail, Finance, Inbound, Logistics, Procurement and Technology to deliver scalable solutions.

Reporting to the Head of Supply Chain Development, you will drive innovation and automation, manage cross-functional programmes, and influence

Qualifications

• Educated to degree level or equivalent experience.
• 6+ years in solutions design and project management within fulfilment and logistics.
• Strong understanding of automation technology and engineering.
• Proven track record of driving operational excellence and project delivery.
• Experienced leading others and in leading large‑scale programmes.
• Working knowledge of AutoCAD or similar AEC design packages.
• Excellent relationship‑building and influencing skills, both internally and externally.
• Strong commercial awareness with experience managing budgets and cost optimisation.

Responsibilities

• Lead the development of long‑term e‑commerce supply chain strategies that support business growth, customer experience, service levels and cost objectives.
• Evaluate and optimise fulfilment network capacity, throughput, resilience and operational efficiency to support future growth.
• Develop business cases and strategic recommendations for network expansion, automation investments and operational improvements.
• Lead the design and implementation of scalable fulfilment solutions across warehousing, distribution, click & collect and reverse logistics operations.
• Manage complex cross‑functional programmes from concept through implementation, ensuring delivery of operational, financial and customer benefits.
• Use data, modelling and forecasting to identify opportunities for productivity improvement, cost reduction and enhanced service performance.
• Build strong partnerships across operations, technology, finance, property and retail teams, influencing key strategic decisions through robust analysis and clear recommendations.
• Define and drive the automation and innovation roadmap, leveraging emerging technologies to improve efficiency, scalability and customer availability.

Skills

Solutions design

Project management

Automation technology

Stakeholder management

Budget management

Relationship building

Education

Degree level or equivalent experience

Tools

AutoCAD

Job description

Because you can see how we can be better. Innovate, your way.

Supply Chain at Primark

Our supply chain team is the backbone of our operational efficiency. Dive into the intricacies of supply chain management, contributing to the seamless flow of our products from production to delivery around the globe. Collaborate with a team dedicated to optimising our supply‑chain processes and bring your logistical expertise to our organisation.

What You’ll Do

Primark is embarking on an exciting period of growth and transformation, and this role will play a pivotal part in ensuring that supply chain is ready to meet both current and future demands, to high standards for both online fulfilment (through Click and Collect) and retail distribution design.

This newly created position will lead the creation and establishment of a solutions design programme. They will optimise our existing logistics facilities, define our buildings of the future and collaborate with others to deliver on optimisation and growth across the end‑to‑end supply chain. This role sets the strategy and vision for an efficient, omnichannel operation which is resilient, cost efficient, scalable and sustainable. Reporting to the Head of Supply Chain Development, the Supply Chain Solutions Programme Manager is a key member of the SC Development Leadership Team, responsible for driving end‑to‑end omnichannel solutions excellence.

The role will focus on charting the growth strategy, collaborating with partners in Digital Retail, Finance, Inbound, Logistics, Procurement and Technology amongst others! The individual will be responsible to lead the Innovation and Automation programme alongside scaling our existing eCommerce offering. We are seeking a distribution and fulfilment expert, with process, commercial and data‑driven experience and deep expertise in logistics and global stakeholder management.

We want you to feel challenged and inspired. Here, you’ll develop your skills across a range of responsibilities:

• Lead the development of long‑term e‑commerce supply chain strategies that support business growth, customer experience, service levels and cost objectives.
• Evaluate and optimise fulfilment network capacity, throughput, resilience and operational efficiency to support future growth.
• Develop business cases and strategic recommendations for network expansion, automation investments and operational improvements.
• Lead the design and implementation of scalable fulfilment solutions across warehousing, distribution, click & collect and reverse logistics operations.
• Manage complex cross‑functional programmes from concept through implementation, ensuring delivery of operational, financial and customer benefits.
• Use data, modelling and forecasting to identify opportunities for productivity improvement, cost reduction and enhanced service performance.
• Build strong partnerships across operations, technology, finance, property and retail teams, influencing key strategic decisions through robust analysis and clear recommendations.
• Define and drive the automation and innovation roadmap, leveraging emerging technologies to improve efficiency, scalability and customer availability.

What You’ll Bring

At Primark, we focus on assisting you in developing your mindset and skillset to reach your potential. Here’s a more detailed breakdown of the experience you’ll need:

• Educated to degree level or equivalent experience.
• Extensive experience (6+ years) in solutions design and project management within the fulfilment and logistics industry.
• Strong understanding of automation technology and engineering.
• Proven track record of driving operational excellence and project delivery.
• Experienced leading others and in leading large‑scale programmes.
• Working knowledge of AutoCAD or similar AEC design packages.
• Excellent relationship‑building and influencing skills, both internally and externally.
• Strong commercial awareness with experience managing budgets and cost optimisation.

What You’ll Get

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best. Let’s talk lifestyle: Healthcare, pension, 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.

Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.